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How to update files and images

Last Updated: 04/03/2024 in Video Library Wisdom Wednesday Archives

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Create a new SMTP service: Basic authentication

Last Updated: 03/11/2025 in Features SMTP Create an SMTP service

Follow these steps to configure SMTP with basic authentication for providers like Mailgun and Gmail.
National I Want You to be Happy Day bug fixes + feature enhancements

Last Updated: 05/29/2024 in Release notes

Today's release has feature enhancements to set the lang attribute for your KB + author in-app password reset; bug fixes for custom content category deletes + glossary term HTML in search results.
Open and edit versions

Last Updated: 06/20/2025 in Write your docs Articles Versioning and history Versions How to use versions

Learn how to navigate around the Versions list.
October 23, 2019

Last Updated: 05/29/2024 in Release notes

Features New embeddable version of the help widget - Widget 2.0 Beta released Official announcement will come after first round of testing and verification
🍉Nat'l Watermelon Day bugfixes

Last Updated: 07/17/2024 in Release notes

These fixes address bugs with versions, rearranging categories, and updating the knowledge base welcome to text.
Advanced search walkthrough

Last Updated: 11/08/2023 in Video Library Wisdom Wednesday Archives

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Reporting > Contact Form: Now with exports

Last Updated: 05/29/2024 in Release notes

We've added a Search Activity CSV export to Reporting > Contact Form.
Make individual articles required

Last Updated: 05/29/2024 in Features Required Reading

Mark articles as required and set a Start Date to have them show as required for your readers.
Choose your table of contents behavior

Last Updated: 07/17/2024 in Look and feel Overall look and feel Style your overall theme

Choose whether the table of contents is always open, closed on the homepage and open everywhere, or closed everywhere.