Updated Articles

  1. Reader Endpoint Updated

    Overview The reader endpoint allows you to pull a list of readers or a single reader, edit an existing reader, or create new readers. Reader keys: Name Type Read-only Required Comment id string yes no Automatically assigned dur...
  2. Autosuggest search Updated

    The goal of autosuggest search is provide the reader with intelligent article suggestions based on what they type in the search box. In order for it to be as fast as possible, we only search within the title, search phrases, permalink, and me...
  3. Search relevance scoring Updated

    When a search is performed, relevance algorithms are used to weight the results. The algorithms assign a score to each matching search result, and the search results are ranked by score. The following are simplified explanations of the types of alg...
  4. Display content only in PDFs

    There are two ways to customize the look and feel of individual article PDFs. For general structure/layout of individual articles, go to Settings > PDF and adjust the settings there--you can add a watermark, password, header HTML, and footer HTM...
  5. December 3, 2018

    Bug Fixes Using "/" characters in article and category titles were excluding them from HTML export zips. Maintenance Removed the "Advanced Image Editor" option for images from the modern article editor — Adobe discont...
  6. November 28, 2018

    Feature Requests Import content using multiple languages from Zendesk (contact support for more information) Bug Fixes Article Review time unit length was not letting you choose "years" Reader emails with apostrophes in them were no...
  7. November 18, 2018

    Feature Requests Added support for reader created via the REST API: Reader Endpoint
  8. Configure SSO using remote authentication (log in readers via a 3rd party website or application)

    Remote authentication allows you to authenticate readers using your existing systems. This option is best for companies that want to eliminate the need for their readers to manage multiple passwords but do not have the ability to use SAML. Here'...
  9. Tags

    Overview Tags are an awesome way to add another level of organisation and navigation to your knowledge base. A tag is a word or short phrase that "describes" the article, and an article may have as many tags as you like.  Adding Tag...
  10. Configuring search

    The configuration options in this section will help you fine-tune the behavior of search in your knowledge base.