Updated Articles

  1. Working with Anchors

    Anchors are a great way to navigate between or link to specific sections in your article, like manually inserting invisible bookmarks (though if you're looking for something automatic and cool, see here: Article Table of Contents ). Our new ed...
  2. Reader Merge Codes

    Here are the available template merge codes for use in any of the following locations: Test Settings > Style Knowledge Base > Home Page Knowledge Base > Articles Knowledge Base > Contact Form Template Merge Code Descr...
  3. Allow reader signups

    You can allow your readers to sign up for access to your reader login restricted knowledge base. On your login page, this will add a link for those without an account to sign up for access. Set Up Reader Signups Go to Your Account > Read...
  4. Display conditional content based on reader logins

    Restrict access based on Reader Groups If you do not have your reader groups set up, you will need to set them up by following these instructions .  Create a new category or article (or edit an existing one by clicking on the wrench icon ...
  5. Create a private knowledge base with different content for different readers

    Learn how to restrict content to different readers in a KnowledgeOwl knowledge base.
  6. Users versus Readers

    Users are people who can create, edit, and manage your knowledge base content. They have access to the backend of the application, and you pay for the users on your account. There are two main types of users: Admin Users: Account administrators ha...
  7. What's the difference between a user and a reader?

  8. Auto-assign groups by email rules

    Note: These rules do not currently apply to readers that come through remote authentication or any of the other SSO options that we offer. You can create rules to automatically assign readers to groups based on their email domain.  A commo...
  9. Set up password management for readers

    Password management for readers can be set up under Your Account > Readers > Settings and   allows you to choose how reader passwords are set. There are two options for reader password management: Managed Passwords: Passwords can on...
  10. Test access based on reader roles

    When logged into the knowledge base as a user, you will be able to simulate what the site looks like for different groups by click on Change Reader Groups. If you want to actually test the readers, follow these instructions: If... Setting > Se...