Updated Articles

  1. Versions Updated

    Your knowledge base content is subject to change. Perhaps your internal policies have been updated or the software you are documenting has undergone a major change to its interface. You will need to update your knowledge base content and it can be ...
  2. Hide PDF for Individual Article

    If an article contains a video or another type of embed like a survey or discussion forum, you might want to remove the option to download the article to PDF.  To hide the PDF icon on an individual article, copy and paste the follo...
  3. Popular Articles Widget

    Our Popular Articles Widget allows you to display articles with the most views. This will increase your readers' engagement and your ability to get them the most common answers they might need. Your home page is an excellent place to add this wi...
  4. September 12, 2019

    Feature Enhancements: Added a checkbox to the CSV export dropdown in manage to select / de-select all columns Added the ability to disable comments and feedback for custom content categories Bug Fixes: In Manage > Bulk Edit, selecting a re...
  5. Homepage Merge Codes

    Here are the available template merge codes for use in Settings > Style > Custom HTML > Home Page.  These merge codes will only work in the knowledge base home page; they will not work inside categories or articles. Homepage Merge...
  6. HTML Template Merge Codes

    Here are the available template merge codes for use in Settings > Style > Custom HTML > Body.  All merge codes except "contents" will also work inside articles. Template Merge Code Description Example [template(&quo...
  7. Reader Merge Codes

    Here are the available template merge codes for use in any of the following locations: Test Settings > Style Knowledge Base > Home Page Knowledge Base > Articles Knowledge Base > Contact Form Template Merge Code Descr...
  8. Article Merge Codes

    Here are the available template merge codes for use in Settings > Style > Article Styles > HTML.  Article merge codes work in categories and sub-categories too. Template Merge Code Description Example [article(" body &qu...
  9. Default Home Page Article HTML

    <div>[template(" base-cats ")]</div> <div class="homepage-widgets"> <div class="col-md-4 col-sm-6"> <h3>Popular Articles</h3> [template(" pop-articles ")]</div>...
  10. Default Right Column HTML

    <div class="panel panel-default right-col-panel art-info-panel"> <div class="panel-heading">About this Article</div> <ul class="list-unstyled stat-list"> <li>Created: [article("d...