Updated Articles

  1. 🐾Revisions now tracked for all versions New

    We are now tracking recent revisions for all versions created or edited after 12 April 2024.
  2. 🩴 Nat'l Flip Flop Day bugfixes New

    These fixes address bugs with revisions diff comparison and Firefox.
  3. Roadmap

    See an overview of our largest upcoming projects.
  4. Add alternative text to images

    Learn how to add alternative text to images.
  5. Use Google Custom Search Engine in KnowledgeOwl

    Google Custom Search Engine allows you to create a custom search engine for your knowledge base powered by Google. It's free, but you are required to show ads unless you are a non-profit or a school. If that's not a dealbreaker for you, you ...
  6. Install Zendesk App

    Install the app from the Zendesk Marketplace . To create a custom version of the app or look behind the scenes, download it from our Github repository . The KnowledgeOwl Zendesk App helps agents by... Suggesting relevant articles based on the...
  7. Your Knowledge Base at a Glance

    Sample Your Knowledge Base at a Glance report This section will give you some summary statistics on your knowledge base, as well as on the reports contained lower in the dashboard: Published articles count: links to Manage Articles wit...
  8. Widget Installation

    To install the widget in your site or application, you will need to have access to make updates to the HTML code. Once you have access, follow these steps to install the widget: In KnowledgeOwl go to Settings > Widget . Configure the widget...
  9. Modern Slideout Widget Authentication with OAuth2

    Learn how to use OAuth2 authentication with the Modern Slideout and Legacy widgets.
  10. Add anchors within articles

    Learn how to create anchors within a single article to jump to different sections.