Updated Articles

  1. Working with links to other websites Updated

    There are two different ways you can link to websites outside of KnowledgeOwl: URL redirects, in which an entire article or category in your knowledge base redirects to another site links included within the text of an article This article will...
  2. Fix Anchor Links Hidden by Top Navigation Updated

    A common issue with anchor links on webpages is that they jump to the top of the page and are often hidden by top navigation. There are multiple ways to solve this problem depending on how you create and format your anchor tags. Use CSS Only Solu...
  3. Custom Fonts Updated

    Our knowledge base theme builder allows you to choose from a variety of fonts, sizes, and weights. We even have pre-built font pairs picked by a designer. You can also specify a custom font, either as a web font available via URL, or 1+ custom font...
  4. How do I pay for my account?

    KnowledgeOwl offers a variety of payment options to meet your needs.
  5. SSO FAQs

    Answers to the most common questions about SSO.
  6. User management

    Learn how to manage your users and user permissions in KnowledgeOwl.
  7. User login type

    By default, users are created with self-administered usernames and passwords. This means that, even when you have SAML/SSO enabled for your knowledge base overall, KnowledgeOwl will store a password for each of your users and allowe them to log in u...
  8. Custom Colors

    Our theme designer allows you to customize your knowledge base colors. Click on a color to change it using the color wheel or enter a hexadecimal color code of your choice. Don't know the color hex codes off the top of your head? Pull your col...
  9. Creating a snippet

    To create a snippet: Go to Library > Snippets . Click the  + Create New Snippet button. Give your snippet a name. The Merge Code Name will auto-generate from the Snippet Name, but you can edit it if you'd like to. Give your sn...
  10. Related Articles Widget

    Our Related Articles widget allows you to display articles that have content related to the current article the reader is reading. This will increase your readers' engagement and  your ability to get them the answers they need. How Does...