Updated Articles

  1. List of Sub-processors

    Below is a list of Sub-processors we work with. Contact us to be notified of updates. Sub-processor Purpose Amazon Web Services (AWS) Cloud infrastructure hosting Stripe Online payment processing Mailgun Transactional ...
  2. KnowledgeOwl and the GDPR

    Learn about KnowledgeOwl's GDPR compliance.
  3. Configure SSO using remote authentication (log in readers via a 3rd party website or application)

    Remote authentication allows you to authenticate readers using your existing systems. This option is best for companies that want to eliminate the need for their readers to manage multiple passwords but do not have the ability to use SAML. Here'...
  4. Billing

  5. What's the difference between a user and a reader?

  6. API Overview

    Authentication Our API is an HTTPS only API. Any non-secure requests will return an error. Authentication is based off of API keys which can be generated per account. Each API key can be restricted to allow GET, POST, PUT, and DELETE access or a co...
  7. Ratings

    The Ratings Widget will allow your readers to give basic feedback on each article.  Setup the Widget To get started go to Settings > Article Ratings . The Ratings Widget allows for two types of feedback, a thumbs up/thumbs down or a f...
  8. Files and images

  9. Delete a knowledge base

    You can delete a knowledge base you are no longer using. Go to Your Account > Knowledge Bases or click on the little owl in the top left of the navigation bar. Click on the gear icon in the top right of the knowledge base you want to copy. ...
  10. Copy a knowledge base

    If you have room on your account, you can make a copy of an existing knowledge base either for a variety of purposes: testing/troubleshooting, translating, new versions of software, and as a template.  To copy your knowledge base... Go to ...