Updated Articles

  1. Run an Advanced search Updated

    Learn the basic steps to running an Advanced Search.
  2. Adding and editing knowledge bases

  3. Copy a knowledge base

    If you have room on your account, you can create a copy of an existing knowledge base for a variety of purposes: testing/troubleshooting, translating, new versions of software, and as a template. The following items won't copy: File...
  4. Delete a knowledge base

    To delete a knowledge base you no longer need: Select the owl in the top left of the navigation bar or selecting the knowledge base dropdown and select  Dashboard . Select the gear icon in the top right of the knowledge base you want to delete....
  5. Trial FAQs

    Hoot, thank you for signing up for a KnowledgeOwl trial! Here are answers to some of our most frequently asked trial questions.
  6. How do I cancel my trial?

    Cancel your trial account in Account > Billing.
  7. Payments & subscriptions

  8. Cancel my account

    Learn how to cancel your account.
  9. Add and remove author seats

    You can add and remove author seats to your account at any time. KnowledgeOwl charges you per author seat, regardless of how many knowledge bases each author can access. Adding or removing author seats varies slightly depending on whether you pay in-app with a credit card or you pay via invoice.
  10. Add an author seat: Invoice

    If you pay via invoice, contact our support team to get additional author seats added to your account.