Updated Articles

  1. June 3, 2019

    Feature Enhancements When bulk importing readers from a CSV, you now have the option to skip or update readers that already exist If there are duplicates within the bulk reader import CSV itself, we will throw a warning ask if you want to continu...
  2. June 5, 2019

    Feature Enhancements Deleting your search in the widget will now clear search results Added "Recommend On Pages" option to categories so that categories can be used as a suggested resource in the widget Bug Fixes In certain instance...
  3. June 19, 2019

    Bug Fixes: When linking to an article from within another article, https://app.knowledgeowl.com/kb/article/id/..... was sometimes being added to the beginning of the article mergecode Updating an article that is the child shared content article f...
  4. June 20, 2019

    Feature Enhancements: When deleting a knowledge base, we will now display the name of the knowledge base you are trying to delete in the confirmation message Bug Fixes: The FontAwesome URL for KBs will now always specify HTTPS as the HTTP URL ...
  5. What is a snippet?

    Snippets are chunks of reusable content that can be placed within articles, categories, and even your theme's HTML. The content of the snippet can be as simple as a single word or sentence, or as complex as a JavaScript function that performs an...
  6. Add Subscribe option to a custom content category

    Subscribe buttons are added to all category landing pages except for custom content categories. Since custom content categories give you the flexibility to design a category landing page however you want, we wanted to give you the option to put t...
  7. Style the Subscribe button differently

    There are two CSS classes that impact the Subscribe button: .btn.btn-default.ko-cat-sub : This is the styling for the button itself. So if you'd like to change the button styling in some way, here's where you do it. This might include: ba...
  8. Force readers to subscribe using their reader account email address

    By default, when readers subscribe to a category, they will first see a pop-up where they can enter the email address of their choice. This is by design, since some of our customers have readers who share accounts (such as one reader account per cli...
  9. Using subscriptions

    This section explains how subscriptions work in KnowledgeOwl and how to manage your subscriptions.
  10. How subscriptions work

    If your knowledge base has subscriptions enabled, readers can subscribe to categories to receive email notifications when: New articles are added to the category  Existing articles in the category are updated Subscription notification emai...