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There are two different ways you can link to websites outside of KnowledgeOwl: URL redirects, in which an entire article or category in your knowledge base redirects to another site links included within the text of an article This article will...
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A common issue with anchor links on webpages is that they jump to the top of the page and are often hidden by top navigation. There are multiple ways to solve this problem depending on how you create and format your anchor tags. Use CSS Only Solu...
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Our knowledge base theme builder allows you to choose from a variety of fonts, sizes, and weights. We even have pre-built font pairs picked by a designer. You can also specify a custom font, either as a web font available via URL, or 1+ custom font...
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Last Updated: 05/21/2019
in Account administration Billing KnowledgeOwl offers a variety of payment options to meet your needs.
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Answers to the most common questions about SSO.
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Last Updated: 05/19/2019
in Account administration Learn how to manage your users and user permissions in KnowledgeOwl.
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By default, users are created with self-administered usernames and passwords. This means that, even when you have SAML/SSO enabled for your knowledge base overall, KnowledgeOwl will store a password for each of your users and allowe them to log in u...
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Our theme designer allows you to customize your knowledge base colors. Click on a color to change it using the color wheel or enter a hexadecimal color code of your choice. Don't know the color hex codes off the top of your head? Pull your col...
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Last Updated: 05/19/2019
in Content management Snippets To create a snippet: Go to Library > Snippets . Click the + Create New Snippet button. Give your snippet a name. The Merge Code Name will auto-generate from the Snippet Name, but you can edit it if you'd like to. Give your sn...
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Our Related Articles widget allows you to display articles that have content related to the current article the reader is reading. This will increase your readers' engagement and your ability to get them the answers they need. How Does...