Updated Articles

  1. KnowledgeOwl and the GDPR Updated

    Last Updated: 05/24/2018 in Reference Guides Company and Product Information
    KnowledgeOwl is fully GDPR compliant as of May 25, 2018. What is the GDPR? The General Data Protection Regulation (GDPR) is a new EU privacy law that went into effect on May 25, 2018. It regulates how businesses treat and use the personal data of ...

  2. Privacy Policy Updated

    Last Updated: 05/24/2018 in Reference Guides Company and Product Information

  3. GDPR Updates

    Last Updated: 05/24/2018 in Reference Guides Announcements
    Happy GDPR Day! We've updated our privacy policy to be GDPR-compliant. We've cut out legalese and used clear language. Data Processing Addendum If you are subject to the GDPR, you can sign our Data Processing Addendum (DPA) for co...

  4. May 15, 2018

    Last Updated: 05/24/2018 in Release Notes
    Feature Requests Import from Zendesk, Help Scout, or Freshdesk

  5. Contact Support

    Last Updated: 05/23/2018 in Reference Guides Company and Product Information
    Send questions, comments, or concerns to our support team.

  6. Security and Reliability

    Last Updated: 05/23/2018 in Reference Guides Company and Product Information
    We occassionally receive security questions from companies wanting to use KnowledgeOwl. In general, we do not want to publicly expose too much information about our security practices and infrastructure because that information would help the ver...

  7. Terms and Conditions

    Last Updated: 05/23/2018 in Reference Guides Company and Product Information
    Introduction Welcome to the KnowledgeOwl web site (the “Site”) operated by Silly Moose Software, LLC (“Silly Moose,” “we,” “our,” or “us”).  Please read the following terms ...

  8. Customize category behavior in the table of contents

    Last Updated: 05/21/2018 in Categories
    Learn how to customize what happens when a reader clicks on a category in the table of contents in KnowledgeOwl.

  9. Import Content

    Last Updated: 05/16/2018

  10. SSO FAQs

    Last Updated: 05/15/2018 in Single Sign-on (SSO)
    Answers to the most common questions about SSO.
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