Updated Articles

  1. Display PDF file in articles

    Last Updated: 08/16/2018 in More Help Files and Images
    Learn how to embed PDF files inside your KnowledgeOwl articles using the Google Docs embed viewer.

  2. July 9, 2018

    Last Updated: 08/06/2018 in Release Notes
    Feature Requests Upgrade to Froala Version 2.8.4 (modern editor) Bug Fixes  Paste from Word  was not properly formatting headers, bolds,  italics, and hyperlinks Paste from Google Docs was missing headers and doing weird things...

  3. August 6, 2018

    Last Updated: 08/06/2018 in Release Notes
    Bug Fixes Auto-assign groups by email was being buggy Search phrases were exporting as array instead of a comma-separated list Searches with no results was displaying partial searches. If searching via the API suggest endpoint, add the parameter...

  4. August 3, 2018

    Last Updated: 08/06/2018 in Release Notes
    Bug Fixes Hopeful fix for file caching issues

  5. July 31, 2018

    Last Updated: 08/06/2018 in Release Notes
    Bug Fixes Files not caching properly (testing a change)

  6. July 22, 2018

    Last Updated: 08/06/2018 in Release Notes
    Feature Requests Added the ability to sign for a trial and subscribe to the Business plan.

  7. July 21, 2018

    Last Updated: 08/06/2018 in Release Notes
    Feature Requests Added back the ability to have capital letters and periods in permalink redirect URLs. Added a new landing page for deleted/cancelled/non-existent knowledge base URLs. Bug Fixes Articles with hidden from search displayed in r...

  8. July 16, 2018

    Last Updated: 08/06/2018 in Release Notes
    Bug Fixes Zendesk app was not properly encoding HTML when creating new articles. Created a support tool to clean up article links on deleted content.

  9. July 12, 2018

    Last Updated: 07/12/2018 in Release Notes
    Feature Requests Added more validation to contact form to further prevent empty submissions Bug Fixes Export articles to CSV wasn't working with some filters Old images were appearing broken in the library Editor was adding extra &nb...

  10. Security and Reliability

    Last Updated: 07/08/2018 in Reference Guides Company and Product Information
    We occassionally receive security questions from companies wanting to use KnowledgeOwl. In general, we do not want to publicly expose too much information about our security practices and infrastructure because that information would help the ver...
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