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If you will be creating a table of contents inside your articles with links to different sections of content, you can save a bunch of time on setup by using a snippet. We have two snippets for you to use: one will create a table of contents using...
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When using the widget with private knowledge bases, or knowledge bases that have restricted content that you want your customers to be able to access, SSO authentication is required. To implement SSO authentication for your end-users in the widget,...
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Once you've configured and saved your widget settings, you'll need to add the widget embed code into your website or web-based application: Scroll to the bottom of Settings > Widget . Copy the Widget Embed Code in the box at the botto...
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One of the biggest concerns folks have when adopting a knowledge base is that toughest of questions: how do I get people to actually use my documentation? Requiring users to go to yet another website--like your KnowledgeOwl knowledge base--seems lik...
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Last Updated: 01/29/2020
in Write the docs
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In addition to changing the widget tabs, labels, and headers by using the built-in settings, you can also customize its look and feel using CSS and Javascript. Settings > Widget offers custom widget styles (CSS) and custom widget Javascript ...
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Last Updated: 01/24/2020
in Look and feel
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Last Updated: 01/22/2020
in Release notes Bug Fixes Manage exports: In Knowledge Base > Manage , filters that returned a huge number of articles (over 19,000) sorted by Article Name were not successfully generating CSV exports. (Sorts on other fields, like the dates, were gener...
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Last Updated: 01/21/2020
in Look and feel
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If you have table rows that span multiple lines, by default, the PDF generator won't make any effort to keep those multi-line rows on the same page if they fall on a page break. This is most evident when you have table row headers: Default ...