Content management

Create and organize

Create and organize your content under Knowledge Base > Articles.

Manage articles

Search, sort, filter, bulk edit, and export articles under Knowledge Base > Manage.


Categories are like folders or containers for your articles. In this guide, learn how to set up and customize your categories and sub-categories.


Use snippets for reusable global content and scripts.


Customize the homepage of your knowledge base.


Create a glossary page and provide contextual definitions through your knowledge base.

Files and images

Upload and manage files, images, and other media.


Learn how KnowledgeOwl search works along with what features and functionalities are available.