New Articles

  1. January 29, 2020

    Bug Fixes Widget 2.0 and Internet Explorer: Widget 2.0 is now compatible with Internet Explorer 11. (So those of you using app.knowledgeowl.com from within Internet Explorer, the Help navigation link now properly opens the widget!) Version...
  2. January 22, 2020

    Bug Fixes Manage exports:  In Knowledge Base > Manage , filters that returned a huge number of articles (over 19,000) sorted by Article Name were not successfully generating CSV exports. (Sorts on other fields, like the dates, were generating pr...
  3. Import best practices

    Follow these general best practices for importing content from other systems into KnowledgeOwl.
  4. January 17, 2020

    New save button options, last activity for authors, and a fix for a copy knowledge base bug.
  5. January 9, 2020

    Bug Fixes Tag searches (searches using the ":" to search tags rather than text) were only returning one page of search results. Now you'll have the same type of pagination with tag results as you have for full text search results. ...
  6. December 31, 2019

    As you might be doing, we made an effort to tidy up around KO to finish out 2019, so we released a few small changes that had been in our to-do list. We hope they make the start of 2020 a bit more hopeful for you. Feature Requests For PDFs (indiv...
  7. Change the slideout Table of Contents' width (Minimalist Theme)

    The Minimalist theme uses a slideout Table of Contents, which is set to 360px by default. If you'd like to change the width of that Table of Contents: Go to Settings > Style . Below the preview pane, select Custom HTML . In the Custom HTML dr...
  8. December 11, 2019

    Feature Requests Customers using the Minimalist theme can now change the width of the slideout Table of Contents . ...
  9. December 10, 2019

    These changes fully enforce alphabetical order on author dropdowns, knowledge base lists, and author roles, and fix bugs with the API and Modern Widget.
  10. General security options