New Articles

  1. Opening links to SSO knowledge bases from Microsoft Office

    Learn why links to your SSO-protected KB might not open in MS Office files--and how to fix it.
  2. HTML export of categories with question marks in the title

    If you have categories or subcategories with question marks in the title and you try to access those files on a Windows machine, you may notice some unusual behavior with them. Why? Windows does not allow folders to have question marks in them. It...
  3. March 2, 2020

    Bug Fixes API-based webhooks for contact form submissions were previously firing for all knowledge bases even when only specific knowledge bases were selected in the webhook. We fixed the logic here so that the webhook will only fire for the sel...
  4. February 14, 2020

    This week, Chrome version 80 is rolling out changes to how third-party cookies are used . The change will outright block third-party cookies that don't meet certain requirements. In anticipation of this change, we updated a number of the third-par...
  5. February 13, 2020

    Bug Fixes Ratings report - deleted articles : One of our sharp-eyed Reporting authors noticed that deleted articles and categories that had received ratings before they were deleted still sometimes showed up in the Article Ratings Report in t...
  6. February 6, 2020

    Bug Fixes It's not often I have to say this, but: yesterday we released some SEO changes designed to remove trailing slashes from URLs that did not go well. First, we noticed some issues with search. Then, we discovered that a couple customers' c...
  7. February 5, 2020

    The team's been moving right along trying to make a number of small fixes and improvements in February. (It's a short month, so we're trying to be sure we make the most of it.) Here are a few more goodies we released last night: Feature Requests ...
  8. Open widget to a specific article or category

    Use the openArticle and openCategory methods to open the widget to a specific article or category in your knowledge base.
  9. February 4, 2020

    Bug Fixes app.knowledgeowl.com  login : If you don't enter a username or password, the screen now throws a warning that you need to do so. Import content : We rolled out new custom role permissions a few weeks ago, including splitting out ...
  10. January 30, 2020

    Bug Fixes Knowledge base icons:  We had reports from a couple customers of occasional, intermittent missing icons in their knowledge bases. We load all default knowledge base icons through FontAwesome. Previously, we'd been using a CDN to load th...