New Articles

  1. Other merge codes

    Use these general purpose merge codes to help with API snippet functionality or logic.
  2. November 22, 2019

    Feature Requests Previously, for publicly-available content, selecting the "Exclude from search results" option for content would remove it from search within KnowledgeOwl but might still lead to Google search indexing it. Selecting that option no...
  3. Widget 2.0

    We're excited to announce the beta release of our new embeddable web widget: Widget 2.0 Embed your knowledge base in your company website, intranet, ticketing portal, or application. New Features, New Look Widget 2.0 has a new look and feel a...
  4. Widget 2.0 installation

    Learn how to install the Widget 2.0 embed code in your application or website.
  5. Widget Admin Settings

    Learn what the widget's Admin Settings control.
  6. Widget 2.0 OAuth2 authentication

    Learn how to set up OAuth2 authentication for your widget.
  7. Widget Contact Form section

    Change the label, message, and placeholder text in Widget 2.0.
  8. Widget Settings section

    Choose whether to open your widget using a "?" icon or from your own icon, link, or other method.
  9. November 8, 2019

    Bug Fixes Navigating to a category from the "Recommended Page Report" in the widget reporting section of the application was not taking authors to the correct place In the Widget 2.0 beta, there was no way to customize the thank you text after en...
  10. How do I stay up-to-date on KnowledgeOwl?

    Here's how you can stay up-to-date on all things KnowledgeOwl: Use this sign-up form to opt in to one of our mailing lists to received updates on: New blog posts Critical Admin Updates (retiring technology or major changes to the way Knowledge...