New Articles

  1. Default Homepage HTML

    Use this HTML to take your homepage back to its default state.
  2. Default Homepage Article HTML (deprecated)

    For knowledge bases created before 14 December 2022, here's the default HTML in the top-level Homepage content editor.
  3. Image upload errors

    Got an image that keeps erroring when you try to upload it? Learn what might be causing the errors and how to resolve them.
  4. Find a file's URL

    Learn how to find and copy the URL of a specific file within the File Library.
  5. Edit and update files

    How to edit and update existing files in your File Library.
  6. Allow Google log in for readers

    Follow these steps to allow readers to sign up for and log in to your knowledge base with their Google account.
  7. August 10, 2017

    Feature Requests Version previews for custom content categories Ability to unlink shared articles in the editor Ability to copy articles on other author teams In-line display option for articles in category pages ...
  8. Shared content categories

    The shared content category allows you to pull in and sync the content from a category in a separate knowledge base. You must have access to both knowledge bases to set up this kind of category. This category type is useful when you are maintaining...
  9. Custom content categories

    Custom content categories allow you to create your category landing page from scratch, much like an article. Like an article, custom content categories are included in search results. A custom content category is both an article and a category. I...
  10. Blog style categories

    The blog style category displays articles in a similar way to a blog - reverse chronological order and paginated. Example: Release Notes The blog style category: Can only contain articles Does not display its articles in the table of conten...