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1. How to optimize your content for the AI chatbot New

   Created On: 03/09/2026 in Features AI chatbot AI chatbot troubleshooting
   Learn best practices for structuring your knowledge base content to help your AI chatbot deliver accurate, helpful answers to reader questions.

2. 🌯 Nat'l Burrito Day bugfixes New

   Published On: 04/01/2026 in Release notes
   These changes add special character support in glossaries, move the homepage merge code, and fix AI chatbot reader group restrictions.

3. 🧰 New learning resource: Change management toolkit! New

   Created On: 03/26/2026 in Release notes
   We've created a knowledge base change management toolkit and framework to help you successfully launch or relaunch your knowledge base.

4. 🌷 First Day of Spring bugfixes and improvements New

   Published On: 03/19/2026 in Release notes
   These fixes address bugs with the HTML zip export and email notifications. We also added a Document360 importer!

5. Import from Document360 New

   Created On: 03/17/2026 in Write your docs Import content
   Learn how to import your Document360 knowledge base articles into your KnowledgeOwl knowledge base.

6. Reader Groups overview

   Created On: 04/09/2026 in Security and permissions Reader management Reader Groups
   We're often asked if it's possible to display different content for different readers in the same knowledge base. For example, maybe you have both internal support documentation as well as customer-facing product documentation in the same knowledg...

7. Recommend articles in the contextual help widget

   Created On: 04/07/2026 in Write your docs Articles Reuse, link, and recommend articles
   Use the Recommend On Pages section to set which page paths this content should be included in the contextual help widget's Recommended tab for.

8. Change the order of the Recommended tab

   Created On: 04/07/2026 in Features Contextual Help Widget (2.0) Use widget for contextual help
   Edit the Recommended Article Weights in Reporting > Widget to change the order of articles displayed in the contextual help widget's Recommended tab.

9. Remove an existing recommended page path

   Created On: 04/07/2026 in Features Contextual Help Widget (2.0) Use widget for contextual help
   Learn how to remove an existing Recommend On Page path from an article or category so the widget stops recommending it on that page.

10. Update an existing recommended page

    Created On: 04/07/2026 in Features Contextual Help Widget (2.0) Use widget for contextual help
    Learn how to update an existing recommend on page path to keep your contextual help widget recommending the right resources in the right places.

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