New Articles

  1. 🌿 Nat'l Haiku Day bugfixes and improvements New

    These notes address AI chatbot fixes, new content imports from Helpjuice and Document360, glossary highlighting controls, and our new editor.
  2. Disable highlighting for a glossary term New

    Learn how to disable automatic highlighting for a specific glossary term and review examples for when this setting is most helpful.
  3. How to optimize your content for the AI chatbot New

    Learn best practices for structuring your knowledge base content to help your AI chatbot deliver accurate, helpful answers to reader questions.
  4. 🌯 Nat'l Burrito Day bugfixes New

    These changes add special character support in glossaries, move the homepage merge code, and fix AI chatbot reader group restrictions.
  5. 🧰 New learning resource: Change management toolkit! New

    We've created a knowledge base change management toolkit and framework to help you successfully launch or relaunch your knowledge base.
  6. Use author teams in content

  7. Create and administer author teams

  8. Author teams overview

    Feature availability If authors have editing privileges, by default, they can edit all content in your knowledge base. However, there are times when you'd like to be able to segregate who can edit which content. This is what...
  9. 🎉 Article editor redesign: Opt in for early testing!

    Try out the redesigned article editor! We've taken a streamlined approach which is radically different from the current editor, and we know that's a big change. Give us your feedback and help us make it the best we can before we officially release it.
  10. How inherited reader groups work

    Learn how reader groups inherited from categories work and how you can refine them.