New Articles

1. 🌿 Nat'l Haiku Day bugfixes and improvements New

   Published On: 04/16/2026 in Release notes
   These notes address AI chatbot fixes, new content imports from Helpjuice and Document360, glossary highlighting controls, and our new editor.

2. Disable highlighting for a glossary term New

   Created On: 04/14/2026 in Features Glossary Add terms to your Glossary
   Learn how to disable automatic highlighting for a specific glossary term and review examples for when this setting is most helpful.

3. How to optimize your content for the AI chatbot New

   Created On: 03/09/2026 in Features AI chatbot AI chatbot troubleshooting
   Learn best practices for structuring your knowledge base content to help your AI chatbot deliver accurate, helpful answers to reader questions.

4. 🌯 Nat'l Burrito Day bugfixes New

   Published On: 04/01/2026 in Release notes
   These changes add special character support in glossaries, move the homepage merge code, and fix AI chatbot reader group restrictions.

5. 🧰 New learning resource: Change management toolkit! New

   Created On: 03/26/2026 in Release notes
   We've created a knowledge base change management toolkit and framework to help you successfully launch or relaunch your knowledge base.

6. URL redirect best practices

   Created On: 04/22/2026 in Write your docs Articles Edit an article
   Learn best practices for how to use URL redirects, whether and how to surface them in your search results, and which redirect type setting to use.

7. Change existing URL redirect article to a regular article

   Created On: 04/22/2026 in Write your docs Articles Edit an article
   Learn how to convert a URL redirect article back into a regular article.

8. Use author teams in content

   Created On: 04/21/2026 in Security and permissions Author management Author teams

9. Create and administer author teams

   Created On: 04/21/2026 in Security and permissions Author management Author teams

10. Author teams overview

    Created On: 04/21/2026 in Security and permissions Author management Author teams
    Learn what author teams are and how to use them to define which authors can edit which content.

• Viewing 1 - 10
• More →