Popular Articles

  1. How to set up a knowledge base with both private and public content

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  2. March 13, 2018

    Bug Fixes Contact form search displaying incorrect date updated
  3. April 16, 2018 Round Two

    Bug Fixes Fix for private files not consistently displaying in widget using OATH authentication
  4.  Get the most out of search (Oct. 12th)

    See the recording of the October 12th Wisdom Wednesday session on getting the most out of search.
  5. 🎉Article Editor upgrade!

    Modern Editor now has an Insert Anchor tool, dropdowns to format your lists, table footers, more emojis, updated icons, and a cleaner look. Alert div styles have been replaced with paragraph styles.
  6. May 28, 2018

    Feature Requests New setting to allow the indexing of large PDFs (greater than 100 pages). Previously we were not indexing large PDFs as they would show up in most searches. This is still the default but you can override it now under Settings > Ba...
  7. Required Reading overview

    Learn more about setting up required reading. When a reader views an article that is required, they'll see a message in the article itself and a checkbox to acknowledge that they've read it.
  8. April 13, 2018

    Bug Fixes Duplicate reader warning was displaying when editing existing readers and preventing updates
  9. June 21, 2018

    Bug Fixes The new articles widget and page were displaying articles with published dates before those without, leading to confusion. Sub-categories were losing their parent property in the API. Some articles weren't displaying in the application...
  10. July 21, 2018

    Feature Requests Added back the ability to have capital letters and periods in permalink redirect URLs. Added a new landing page for deleted/cancelled/non-existent knowledge base URLs. Bug Fixes Articles with hidden from search displayed in r...