Popular Articles

  1. Add images and files to articles

    Learn how to add images and files to articles.
  2. The basics: adding documents, files, and more

    Learn how to add documentation as evidence of compliance to your CAPRA self-assessment knowledge base.
  3. August 3, 2018

    Bug Fixes Hopeful fix for file caching issues
  4. Advanced option: add the widget in your own div wrapper

    Learn how to define a custom div wrapper for your contextual help widget to better control the widget's height and overall placement.
  5. December 3, 2018

    Bug Fixes Using "/" characters in article and category titles were excluding them from HTML export zips. Maintenance Removed the "Advanced Image Editor" option for images from the modern article editor — Adobe discontinued support for Aviary ...
  6. Synced content in copied knowledge base

    Shared content is created as a one-time copy in knowledge base copies; learn how to identify and re-create the full shared content in your copied knowledge base.
  7. Style the glossary term callouts in search results

    Learn how to style the search result glossary snippet box and text.
  8. Who can view, approve, and delete comments?

    The default Writer and Editor roles have the power to view, approve, and delete comments. With custom roles , you can get more detailed and allow a role to do one or more of the following: Create new comments Approve submitted comments Delet...
  9. Bug fix: Zendesk contactForm.submit webhooks

    We fixed an issue preventing the contactForm.submit API webhook from properly firing when Zendesk or Freshdesk contact form integrations were used.
  10. Configure SSO with Azure Active Directory (Azure AD)

    Learn how to integrate KnowledgeOwl with Azure Active Directory (Azure AD).