Popular Articles

  1. July 21, 2018

    Last Updated: 05/29/2024 in Release notes
    Feature Requests Added back the ability to have capital letters and periods in permalink redirect URLs. Added a new landing page for deleted/cancelled/non-existent knowledge base URLs. Bug Fixes Articles with hidden from search displayed in r...

  2. Style the glossary term callouts in search results

    Last Updated: 02/04/2025 in Look and feel Search look and feel
    Learn how to style the search result glossary snippet box and text.

  3. Synced content in copied knowledge base

    Last Updated: 05/29/2024 in Write your docs Shared & synced content
    Shared content is created as a one-time copy in knowledge base copies; learn how to identify and re-create the full shared content in your copied knowledge base.

  4. Configure your KB access

    Last Updated: 08/07/2024 in Getting Started Guide Get started with a new knowledge base
    Learn what features are available for public knowledge bases, public knowledge bases with some private content, and private knowledge bases.

  5. July 16, 2018

    Last Updated: 05/29/2024 in Release notes
    Bug Fixes Zendesk app was not properly encoding HTML when creating new articles. Created a support tool to clean up article links on deleted content.

  6. April 2, 2018 - Round One

    Last Updated: 05/29/2024 in Release notes
    Bug Fixes First round of bug fixes for the new styles, including search/sort not working in the glossary, readers, or file library

  7. Zapier

    Last Updated: 11/17/2023 in Integrations, API, and webhooks Integrations
    Integrate KnowledgeOwl with Zapier Zapier is an online automation tool that allows you to connect apps you use every day to automate tasks. By using Zapier with KnowledgeOwl, you can integrate with hundreds of apps in minutes, even apps that are no...

  8. July 31, 2018

    Last Updated: 05/29/2024 in Release notes
    Bug Fixes Files not caching properly (testing a change)

  9. How are KnowledgeOwl knowledge bases structured?

    Last Updated: 12/16/2024 in Getting Started Guide Intro to KnowledgeOwl
    Learn the content creation and hierarchy options within your knowledge base.

  10. Fix missing favorites icon

    Last Updated: 04/09/2025 in Features Article favorites Set up favorites
    Fix the issue where favorites are enabled but you aren't seeing a star icon as a logged-in reader or author.
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