Popular Articles

  1. November 28, 2018

    Feature Requests Import content using multiple languages from Zendesk (contact support for more information) Bug Fixes Article Review time unit length was not letting you choose "years" Reader emails with apostrophes in them were no...
  2. Create a tag

    You can create tags in three ways: In Library > Tags using the Create link. In any article or category editor view, by typing into the Tags box and hitting Enter In any article or category editor view, by pasting a comma-separated list of...
  3. Comments moderation overview

    All comments left on your knowledge base will go to Reporting > Comments . Unless you've checked the box to Auto Approve comments ( Settings > Comments ), all comments must be moderated. You can use the dropdown in the upper left to ...
  4. New topic display category option: Tabs layout!

    We've added a tabs display option for topic display categories, and made a few changes to the layout of the category editor to help handle that change.
  5. 🦸‍♀️Nat'l Working Moms Day bugfixes

    These fixes address bugs with links and pasting in the editor itself and bugs in the righthand column of the editor, too!
  6. Add a category or subcategory

    Learn how to create categories in KnowledgeOwl to organize your knowledge base articles.
  7. Related articles section

    See the Related Articles guide for more information on this feature.
  8. Updates to topic display categories

    The following features and functionality have been added to topic display categories: They look like articles!  Topic display categories will now have the same template as your articles. This allows them to have share options (download to P...
  9. Embed Google Drive files in articles

    Learn how to embed a Google Doc, Spreadsheet, or Presentation in KnowledgeOwl.
  10. February 22, 2019

    Features Subscriptions full release, coming out of beta Added 2 new article merge codes: — returns all parent category IDs i...