Popular Articles

  1. November 9, 2018

    Last Updated: 05/29/2024 in Release notes
    Feature Requests Added the ability to include and require reader custom fields 1-5 on the reader signup form Bug Fixes Removed the silly placeholder text from the signup form

  2. Contact Form reporting with no ticket info stored in KnowledgeOwl

    Last Updated: 05/29/2024 in Release notes
    Contact Form reporting now provides ticket date + submission info even if KO isn't storing details about the ticket submission.

  3. Create Articles From Word

    Last Updated: 05/29/2024 in Archived Product Roadmap In Development
    User requested ability to create multiple or a single article from a Microsoft Word document. Left to do: Create the front facing UX Handle all of the different options people might want

  4.  Get the most out of search (Oct. 12th)

    Last Updated: 05/29/2024 in Wisdom Wednesdays
    See the recording of the October 12th Wisdom Wednesday session on getting the most out of search.

  5. Fix missing favorites icon

    Last Updated: 11/29/2024 in Features Article favorites Set up favorites
    Fix the issue where favorites are enabled but you aren't seeing a star icon as a logged-in reader or author.

  6. Approve or delete comments

    Last Updated: 05/29/2024 in Reporting Comments reporting
    Follow these steps to approve or delete new comments.

  7. Delete tags

    Last Updated: 01/09/2025 in Write your docs Tags
    Learn how to delete tags from your knowledge base.

  8. Custom content category merge codes

    Last Updated: 02/13/2025 in Look and feel Merge codes
    Use this list of merge codes to display subcategories and content in custom content categories.

  9. Widget methods and functions dictionary

    Last Updated: 05/29/2024 in Features Contextual Help Widget (2.0) Advanced widget configuration & methods
    See available variables, methods, and functions for use with Contextual Help Widget 2.0.

  10. Manage Articles: Now with a Category Filter!

    Last Updated: 05/29/2024 in Release notes
    We've added a category filter to the Manage Articles custom filters. Learn where it is and how to use it!
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