Popular Articles

  1. Add search bar to table of contents

    Learn how to add or remove a search bar to the top of your table of contents.
  2. New subcategory display option: Icon panels!

    You can now set categories to display their subcategories with icon panels!
  3. Tips for setting up a customer-facing knowledge base

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  4. January 22, 2020

    Bug Fixes Manage exports:  In Knowledge Base > Manage , filters that returned a huge number of articles (over 19,000) sorted by Article Name were not successfully generating CSV exports. (Sorts on other fields, like the dates, were generating pr...
  5. Linked content + suggest API endpoint updates

    We released some bug fixes for linked content that impacts the content itself as well as the suggest API endpoint. Linked content is content that is automatically synchronized within KnowledgeOwl--updating it in one place will automatically update ...
  6. Manage Articles CSV export updates

    We've added a new field for URL redirects and updated the name of another field.
  7. Topic display category PDF refreshes

    We've added clearer messaging so you know when a topic display category PDF needs regenerating, and you can control when it is regenerated by deciding when to resave it.
  8. Customize the text for your Reader Login page!

    We've added the Reader Login page to the Customize Text tool, so you can customize all the text, buttons, field prompts, and more!
  9. New Style Settings option: Table of contents control

    With this change, you can choose to opt in to a set theme + layout combination and gain greater control over when your table of contents is open.
  10. Font Awesome 6 now available (icons may look slightly different!)

    We've upgraded app.knowledgeowl.com and all customer knowledge bases to use Font Awesome 6. The world is your icon.