Popular Articles

  1. Versions part one

    Your browser does not support HTML5 video. ...
  2. Required IP addresses

    See which IP addresses will need to be allowed/whitelisted for KnowledgeOwl to work.
  3. Category icons: Now with background colors and descriptions!

    We've added some fun changes to category icons, including category icon backgrounds and the option to display category descriptions!
  4. Delete a version

    Follow these instructions to delete unnecessary versions.
  5. Updates to background jobs

    We've made changes to the infrastructure that powers our background jobs, such as bulk edits, subscription notification emails, comment digest emails, article views tracking, and more.
  6. Bug fix round-up April 1, 2020

    Fixed apostrophes in remote-auth and remotelogin; disabled option to revert to http: for most customers; ending support for the Kayako contact form integration.
  7. November 8, 2019

    Bug Fixes Navigating to a category from the "Recommended Page Report" in the widget reporting section of the application was not taking authors to the correct place In the Widget 2.0 beta, there was no way to customize the thank you text after en...
  8. November 22, 2019

    Feature Requests Previously, for publicly-available content, selecting the "Exclude from search results" option for content would remove it from search within KnowledgeOwl but might still lead to Google search indexing it. Selecting that option no...
  9. File upload errors

    Are you getting an error trying to upload a new file to an article? Learn potential causes and solutions.
  10. Customize text article template

    Your browser does not support HTML5 video. ...