Popular Articles

  1. File references now tracked!

    Last Updated: 05/29/2024 in Release notes
    File references in articles, categories, snippets, and Style > Settings will be tracked moving forward. Contact our team to run a one-time reindex to track existing references!

  2. New Style Settings option: Table of contents control

    Last Updated: 07/17/2024 in Release notes
    With this change, you can choose to opt in to a set theme + layout combination and gain greater control over when your table of contents is open.

  3. Reporting update: Reset article view information

    Last Updated: 05/29/2024 in Release notes
    Reset view data for individual articles or all articles in your knowledge base.

  4. October 5th - October - 10th

    Last Updated: 05/29/2024 in Archived Changes
    October 5th 9:00am MST: Added 2 new statuses for articles - "Ready to Publish" and "Needs Review". These can be used to designate workflow steps in the writing process. More to come with workflows soon!

  5. View the glossary

    Last Updated: 03/04/2025 in Features Glossary Set up Glossary
    To view the glossary, select Glossary from your table of contents or go to your knowledge base homepage and add /glossary to the URL.

  6. Add a Required Reading article list to your homepage

    Last Updated: 02/18/2025 in Features Required Reading Enable and configure Required Reading
    Use merge codes to add a Required Reading Articles list to your homepage.

  7. Widget 2.0 Chrome cookie fix

    Last Updated: 05/29/2024 in Release notes
    We updated cookies to support Chrome’s new cross site cookie restrictions.

  8. Font Awesome 6 now available (icons may look slightly different!)

    Last Updated: 05/29/2024 in Release notes
    We've upgraded app.knowledgeowl.com and all customer knowledge bases to use Font Awesome 6. The world is your icon.

  9. Version review process for readers

    Last Updated: 06/12/2024 in Write your docs Articles Versioning and history Versions Version sharing/review process
    Learn how to use the Make Visible to Groups option to share inactive versions with members of specific reader groups.

  10. Feature beta: Customize Text Tool

    Last Updated: 05/29/2024 in Release notes
    Our first major new feature of 2023 (and our first formalized beta feedback process): the Customize Text Tool! Customize some of the default text strings displayed in your live knowledge base.
Copyright © 2015 – Silly Moose, LLC. All rights reserved.
Powered by KnowledgeOwl knowledge base software.