If you're already using Zendesk, set up your contact form and Contextual Help Widget (2.0) to automatically create tickets in your Zendesk account. The contact form will then create tickets via the API as your specified user and include some h...
Configure reader sign-ups so that new readers can request access, and set whether you want automatic approval or manual approval before they get access to your knowledge base.
Install the app from the Zendesk Marketplace . To create a custom version of the app or look behind the scenes, download it from our Github repository . The KnowledgeOwl Zendesk App helps agents by... Suggesting relevant articles based on the...
Salesforce SSO will restrict access to your knowledge base to only individuals with a valid login to your Salesforce account. Readers logged in to Salesforce will be able to access your knowledge base, and anyone who tries to access your knowledge...