Popular Articles

  1. Salesforce configuration intro

    Last Updated: 09/26/2025 in Security and permissions Single Sign-On (SSO) Salesforce SSO instructions
    Salesforce SSO will restrict access to your knowledge base to only individuals with a valid login to your Salesforce account. Readers logged in to Salesforce will be able to access your knowledge base, and anyone who tries to access your knowledge...

  2. Adjust line spacing

    Last Updated: 10/16/2025 in Look and feel Article look and feel
    Change the default line spacing/line-height of content in your articles using global Custom CSS.

  3. Choose your logo

    Last Updated: 09/26/2025 in Look and feel Overall look and feel Style your overall theme
    Upload or change your logo in Settings > Style.

  4. How search works

    Last Updated: 11/19/2025 in Search
    Ever wanted to understand how the various pieces of search work together to return results? This section's for you.

  5. Install Zendesk App

    Last Updated: 12/30/2025 in Integrations, API, and webhooks Integrations Zendesk
    Install the app from the Zendesk Marketplace . To create a custom version of the app or look behind the scenes, download it from our Github repository . The KnowledgeOwl Zendesk App helps agents by... Suggesting relevant articles based on the...

  6. Vulnerability Disclosure Policy

    Last Updated: 01/14/2026 in Security and permissions Security, privacy, and compliance
    Learn about our vulnerability disclosure program and check out our security researcher hall of fame.

  7. Create a private knowledge base with different content for different readers

    Last Updated: 08/07/2024 in Security and permissions KB visibility and access
    Learn how to restrict content to different readers in a KnowledgeOwl knowledge base.

  8. Share articles between categories and knowledge bases

    Last Updated: 12/22/2025 in Write your docs Articles Create a new article
    Have an article that might fit in two different categories? Instead of creating those two articles independently, create a  Shared content article . The content (body) of the article as well as all versions stay in sync across all shared articles. E...

  9. Link to article or category

    Last Updated: 12/23/2025 in Write your docs Articles Reuse, link, and recommend articles
    Use the Link to Article or Category option in the editor to create an ID-based hyperlink to an article or category in your knowledge base.

  10. Add anchors within articles

    Last Updated: 05/29/2024 in Write your docs Articles Edit an article
    Learn how to create anchors within a single article to jump to different sections.
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