Popular Articles

  1. Reader signups

    Configure reader sign-ups so that new readers can request access, and set whether you want automatic approval or manual approval before they get access to your knowledge base.
  2. Create Zendesk Tickets

    If you're already using Zendesk, set up your contact form and Contextual Help Widget (2.0) to automatically create tickets in your Zendesk account. The contact form will then create tickets via the API as your specified user and include some h...
  3. Related Articles feature overview

    Learn how Related Articles work and how to use them.
  4. Add and remove knowledge bases

    Learn how to add, copy, and remove knowledge bases.
  5. Popular Articles list

    The Popular Articles list displays the top 10 most viewed articles in your knowledge base. Learn more about the list and what you can do with it.
  6. Add anchors within articles

    Learn how to create anchors within a single article to jump to different sections.
  7. Search FAQs

    Common questions about search behavior, answered.
  8. Visibility and permissions

  9. Install Zendesk App

    Install the app from the Zendesk Marketplace . To create a custom version of the app or look behind the scenes, download it from our Github repository . The KnowledgeOwl Zendesk App helps agents by... Suggesting relevant artic...
  10. Add videos to your articles

    Learn how to add videos to your content.