Install the app from the Zendesk Marketplace . To create a custom version of the app or look behind the scenes, download it from our Github repository . The KnowledgeOwl Zendesk App helps agents by... Suggesting relevant articles based on the...
Have an article that might fit in two different categories? Instead of creating those two articles independently, create a Shared content article . The content (body) of the article as well as all versions stay in sync across all shared articles....