Popular Articles

Default HTML

Last updated: 07/16/2026 in Look and feel Default HTML and CSS

Use this HTML to restore individual knowledge base layout templates.
File Labels

Last updated: 01/21/2026 in Write your docs

Use file labels to filter the files you've uploaded to KnowledgeOwl.
Add template text to the start or end of the contact form's subject

Last updated: 07/16/2026 in Features Contact Form Advanced setup

Add preset text to the beginning or end of your contact form subject line in order to create rules or filters in your email or help desk.
Required reading reporting overview

Last updated: 11/25/2025 in Reporting and analytics Required reading reporting

Access the Required Reading report in Reporting > Required reading.
Widget Installation

Last updated: 09/26/2025 in Features Modern & Legacy Contextual Help Widget (deprecated)

To install the Modern or Legacy widget in your site or application, you'll need access to make updates to the HTML code on that site. Once you have access, follow these steps to install the widget: In KnowledgeOwl go to KB s etti...
Set up contact form to send emails to one or more addresses

Last updated: 06/22/2026 in Features Contact Form Set up your contact form

Set up the Contact Form to automatically email or create tickets when a reader reaches out.
Salesforce SSO instructions

Last updated: 07/21/2026 in Security and permissions Single Sign-On (SSO)
Add anchors within articles

Last updated: 06/04/2026 in Write your docs Articles Edit an article

Learn how to create anchors within a single article and add links to jump to different sections.
Explore features

Last updated: 06/25/2026 in Learning resources Getting Started Guide

Dig into the full KnowledgeOwl feature set.
Create Zendesk Tickets

Last updated: 12/30/2025 in Integrations, API, and webhooks Integrations Zendesk

If you're already using Zendesk, set up your contact form and Contextual Help Widget (2.0) to automatically create tickets in your Zendesk account. The contact form will then create tickets via the API as your specified user and include some h...