Popular Articles

  1. How search works

    Ever wanted to understand how the various pieces of search work together to return results? This section's for you.
  2. Choose your logo

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    Install the app from the Zendesk Marketplace . To create a custom version of the app or look behind the scenes, download it from our Github repository . The KnowledgeOwl Zendesk App helps agents by... Suggesting relevant articles based on the...
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  5. Share articles between categories and knowledge bases

    Have an article that might fit in two different categories? Instead of creating those two articles independently, create a  Shared content article . The content (body) of the article as well as all versions stay in sync across all shared articles....
  6. Link to article or category

    Use the Link to Article or Category option in the editor to create an ID-based hyperlink to an article or category in your knowledge base.
  7. PDFs

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  9. Table of contents & organization

  10. Single sign-on (SSO) overview

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