Popular Articles

  1. Choose your logo

    Last Updated: 09/26/2025 in Look and feel Overall look and feel Style your overall theme
    Upload or change your logo in Settings > Style.

  2. Share articles between categories and knowledge bases

    Last Updated: 09/26/2025 in Write your docs Articles Create a new article
    Have an article that might fit in two different categories? Instead of creating those two articles independently, create a  Shared content article . The content (body) of the article as well as all versions stay in sync across all shared articles....

  3. Link to article or category

    Last Updated: 09/26/2025 in Write your docs Articles Reuse, link, and recommend articles
    Use the Link to Article or Category option in the editor to create an ID-based hyperlink to an article or category in your knowledge base.

  4. Create a private knowledge base with different content for different readers

    Last Updated: 08/07/2024 in Security and permissions KB visibility and access
    Learn how to restrict content to different readers in a KnowledgeOwl knowledge base.

  5. Use your own syntax highlighter for code blocks

    Last Updated: 09/26/2025 in Look and feel Article look and feel
    Learn how to use your own syntax highlighter rather than KnowledgeOwl's default syntax highlighter by seeing how we install Prism.

  6. Troubleshooting software issues

    Last Updated: 05/29/2024 in Account and billing Company and product information
    Having trouble with the software? Here are common troubleshooting techniques that often help.

  7. Install Zendesk App

    Last Updated: 05/29/2024 in Integrations, API, and webhooks Integrations Zendesk
    Install the app from the Zendesk Marketplace . To create a custom version of the app or look behind the scenes, download it from our Github repository . The KnowledgeOwl Zendesk App helps agents by... Suggesting relevant articles based on the...

  8. Table of contents & organization

    Last Updated: 09/16/2025 in Look and feel

  9. Use SurveyGizmo Surveys to Generate Content in KnowledgeOwl

    Last Updated: 05/29/2024 in Write your docs Generate content
    Use SurveyGizmo's HTTP Connect action to take content from a survey response and push it straight to KnowledgeOwl to create a new article.

  10. Single sign-on (SSO) overview

    Last Updated: 09/26/2025 in Security and permissions Single Sign-On (SSO)
    KnowledgeOwl supports multiple flavors of single sign-on depending on your needs and is available on all plan levels.
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