Popular Articles

Widget Installation

Last updated: 09/26/2025 in Features Modern & Legacy Contextual Help Widget (deprecated)

To install the Modern or Legacy widget in your site or application, you'll need access to make updates to the HTML code on that site. Once you have access, follow these steps to install the widget: In KnowledgeOwl go to KB s etti...
Required reading reporting overview

Last updated: 11/25/2025 in Reporting and analytics Required reading reporting

Access the Required Reading report in Reporting > Required reading.
Comments reporting

Last updated: 12/23/2025 in Reporting and analytics
Create Zendesk Tickets

Last updated: 09/01/2026 in Integrations, API, and webhooks Integrations Zendesk

If you're already using Zendesk, set up your contact form and Contextual Help Widget (2.0) to automatically create tickets in your Zendesk account. The contact form will then create tickets as your specified user and include some helpful met...
File Labels

Last updated: 09/25/2026 in Write your docs

Use file labels to filter the files you've uploaded to KnowledgeOwl.
Add videos to your articles

Last updated: 11/19/2025 in Write your docs Files and images Add videos to articles

Learn how to add videos to your content.
Popular Articles list

Last updated: 09/25/2026 in Look and feel Homepage look and feel Add or remove article lists

The Popular Articles list displays the top 10 most viewed articles in your knowledge base. Learn more about the list and what you can do with it.
Reader signups

Last updated: 04/28/2026 in Security and permissions Reader management

Configure reader sign-ups so that new readers can request access, and set whether you want automatic approval or manual approval before they get access to your knowledge base.
Reorder and move categories

Last updated: 12/22/2025 in Write your docs Categories
Install Zendesk App

Last updated: 04/01/2026 in Integrations, API, and webhooks Integrations Zendesk

Install the app from the Zendesk Marketplace . To create a custom version of the app or look behind the scenes, download it from our Github repository . The KnowledgeOwl Zendesk App helps agents by... Suggesting relevant artic...