Popular articles

  1. Comments reporting

  2. Widget Installation

    To install the Modern or Legacy widget in your site or application, you'll need access to make updates to the HTML code on that site. Once you have access, follow these steps to install the widget: In KnowledgeOwl go to KB s etti...
  3. Required reading reporting overview

    Access the Required Reading report in Reporting > Required reading.
  4. Create Zendesk Tickets

    If you're already using Zendesk, set up your contact form and Contextual Help Widget (2.0) to automatically create tickets in your Zendesk account. The contact form will then create tickets as your specified user and include some helpful met...
  5. Add videos to your articles

    Learn how to add videos to your content.
  6. File Labels

    Use file labels to filter the files you've uploaded to KnowledgeOwl.
  7. Reorder and move categories

  8. Popular Articles list

    The Popular Articles list displays the top 10 most viewed articles in your knowledge base. Learn more about the list and what you can do with it.
  9. Reader signups

    Configure reader sign-ups so that new readers can request access, and set whether you want automatic approval or manual approval before they get access to your knowledge base.
  10. Webhooks