Popular articles

  1. Install Zendesk App

    Install the app from the Zendesk Marketplace . To create a custom version of the app or look behind the scenes, download it from our Github repository . The KnowledgeOwl Zendesk App helps agents by... Suggesting relevant artic...
  2. Add videos to your articles

    Learn how to add videos to your content.
  3. Single sign-on (SSO) overview

    KnowledgeOwl supports multiple flavors of single sign-on depending on your needs and is available on all plan levels.
  4. Choose your logo

    Upload or change your logo in Settings > Style.
  5. Create a private knowledge base with different content for different readers

    Learn how to restrict content to different readers in a KnowledgeOwl knowledge base.
  6. Troubleshooting software issues

    Having trouble with the software? Here are common troubleshooting techniques that often help.
  7. Salesforce configuration intro

    Salesforce SSO will restrict access to your knowledge base to only individuals with a valid login to your Salesforce account. Readers logged in to Salesforce will be able to access your knowledge base, and anyone who tries to access your knowledge...
  8. Owl Analytics key concepts

  9. Recent Articles list

    Learn how to configure the Recent Articles list and add it to your knowledge base.
  10. How search works

    Ever wanted to understand how the various pieces of search work together to return results? This section's for you.