Popular Articles

  1. Article Lists

    Learn which automatic article lists are available and how they work.
  2. Publishing status

    Learn what each of the publishing statuses means and does.
  3. Add videos to your articles

    Learn how to add videos to your content.
  4. Uptime Service Level Agreements

    Learn about the SLAs available at our different subscription plan levels.
  5. Add and remove knowledge bases

    Learn how to add, copy, and remove knowledge bases.
  6. Set up Related Articles

    Detailed instructions to enable and disable Related Articles and set how many articles to show.
  7. Webhooks overview and creation

    Learn what webhooks are and how to create an API webhook.
  8. Modern Widget + Zendesk Contact Form fix email address dropdown

    If you're using the deprecated Modern Widget with Zendesk and you have an incorrect email address dropdown, follow these steps to remove the dropdown.
  9. Cookbook: examples with curl and Postman

    A set of curl examples, along with a Postman collection you can import and try out. The examples show simple tasks you can do with the API without additional code.
  10. Change your favicon

    Learn how to change your knowledge base's favicon (the tiny image that appears to the left of website names in browser tabs).