Popular Articles

Set up contact form to send emails to one or more addresses

Last updated: 06/22/2026 in Features Contact Form Set up your contact form

Set up the Contact Form to automatically email or create tickets when a reader reaches out.
Create Zendesk Tickets

Last updated: 12/30/2025 in Integrations, API, and webhooks Integrations Zendesk

If you're already using Zendesk, set up your contact form and Contextual Help Widget (2.0) to automatically create tickets in your Zendesk account. The contact form will then create tickets via the API as your specified user and include some h...
Slack notifications

Last updated: 07/07/2026 in Features Notifications

Get notifications in Slack channels when events occur in your knowledge base.
Popular Articles list

Last updated: 07/21/2026 in Look and feel Homepage look and feel Add or remove article lists

The Popular Articles list displays the top 10 most viewed articles in your knowledge base. Learn more about the list and what you can do with it.
Reader signups

Last updated: 06/25/2026 in Security and permissions Reader management

Configure reader sign-ups so that new readers can request access, and set whether you want automatic approval or manual approval before they get access to your knowledge base.
Add videos to your articles

Last updated: 11/19/2025 in Write your docs Files and images Add videos to articles

Learn how to add videos to your content.
Install Zendesk App

Last updated: 04/01/2026 in Integrations, API, and webhooks Integrations Zendesk

Install the app from the Zendesk Marketplace . To create a custom version of the app or look behind the scenes, download it from our Github repository . The KnowledgeOwl Zendesk App helps agents by... Suggesting relevant artic...
General search settings

Last updated: 08/12/2026 in Search Set up search

Set your primary search language, choose which search controls your readers can access, and set up your search results page.
Single sign-on (SSO) overview

Last updated: 07/23/2026 in Security and permissions Single Sign-On (SSO)

KnowledgeOwl supports multiple flavors of single sign-on depending on your needs and is available on all plan levels.
Choose your logo

Last updated: 09/26/2025 in Look and feel Overall look and feel Style your overall theme

Upload or change your logo in Settings > Style.