Popular Articles

  1. Single sign-on (SSO) overview

    KnowledgeOwl supports multiple flavors of single sign-on depending on your needs and is available on all plan levels.
  2. Salesforce configuration intro

    Salesforce SSO will restrict access to your knowledge base to only individuals with a valid login to your Salesforce account. Readers logged in to Salesforce will be able to access your knowledge base, and anyone who tries to access your knowledge...
  3. Create a private knowledge base with different content for different readers

    Learn how to restrict content to different readers in a KnowledgeOwl knowledge base.
  4. Visibility and permissions

  5. How search works

    Ever wanted to understand how the various pieces of search work together to return results? This section's for you.
  6. Troubleshooting software issues

    Having trouble with the software? Here are common troubleshooting techniques that often help.
  7. Salesforce SSO instructions

  8. Share articles between categories and knowledge bases

    Have an article that might fit in two different categories? Instead of creating those two articles independently, create a  Shared content article . The content (body) of the article as well as all versions stay in sync across all shared articles....
  9. Link to article or category

    Use the Link to Article or Category option in the editor to create an ID-based hyperlink to an article or category in your knowledge base.
  10. Recent Articles list

    Learn how to configure the Recent Articles list and add it to your knowledge base.