Popular articles

  1. File Labels

    Last updated: 01/21/2026 in Write your docs
    Use file labels to filter the files you've uploaded to KnowledgeOwl.

  2. Set up contact form to send emails to one or more addresses

    Last updated: 06/22/2026 in Features Contact Form Set up your contact form
    Set up the Contact Form to automatically email or create tickets when a reader reaches out.

  3. Create Zendesk Tickets

    Last updated: 09/01/2026 in Integrations, API, and webhooks Integrations Zendesk
    If you're already using Zendesk, set up your contact form and Contextual Help Widget (2.0) to automatically create tickets in your Zendesk account. The contact form will then create tickets as your specified user and include some helpful met...

  4. General search settings

    Last updated: 08/12/2026 in Search Set up search
    Set your primary search language, choose which search controls your readers can access, and set up your search results page.

  5. Popular Articles list

    Last updated: 07/21/2026 in Look and feel Homepage look and feel Add or remove article lists
    The Popular Articles list displays the top 10 most viewed articles in your knowledge base. Learn more about the list and what you can do with it.

  6. Add videos to your articles

    Last updated: 11/19/2025 in Write your docs Files and images Add videos to articles
    Learn how to add videos to your content.

  7. Reader signups

    Last updated: 06/25/2026 in Security and permissions Reader management
    Configure reader sign-ups so that new readers can request access, and set whether you want automatic approval or manual approval before they get access to your knowledge base.

  8. Install Zendesk App

    Last updated: 04/01/2026 in Integrations, API, and webhooks Integrations Zendesk
    Install the app from the Zendesk Marketplace . To create a custom version of the app or look behind the scenes, download it from our Github repository . The KnowledgeOwl Zendesk App helps agents by... Suggesting relevant artic...

  9. Comments reporting

    Last updated: 12/23/2025 in Reporting and analytics

  10. Single sign-on (SSO) overview

    Last updated: 07/23/2026 in Security and permissions Single Sign-On (SSO)
    KnowledgeOwl supports multiple flavors of single sign-on depending on your needs and is available on all plan levels.
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