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Integrate contact form with Freshdesk

Last Updated: 09/26/2025 in Features Contact Form Set up your contact form

Learn how to set up your Contact Form to create tickets in Freshdesk.
HTML Zip export

Last Updated: 10/09/2025 in Features
Popular Articles list

Last Updated: 10/30/2025 in Look and feel Homepage look and feel

The Popular Articles list displays the top 10 most viewed articles in your knowledge base. Learn more about the list and what you can do with it.
Create Zendesk Tickets

Last Updated: 10/30/2025 in Integrations, API, and webhooks Integrations Zendesk

If you're already using Zendesk, set up your contact form and Contextual Help Widget (2.0) to automatically create tickets in your Zendesk account. The contact form will then create tickets via the API as your specified user and include some h...
Third-party analytics

Last Updated: 10/30/2025 in Reporting and analytics

Learn how to access the Custom Head to add a third-party analytics tool to your knowledge base.
Trial FAQs

Last Updated: 10/21/2025 in Account and billing

Hoot, thank you for signing up for a KnowledgeOwl trial! Here are answers to some of our most frequently asked trial questions.
Uptime Service Level Agreements

Last Updated: 09/26/2025 in Security and permissions Security, privacy, and compliance

Learn about the SLAs available at our different subscription plan levels.
Salesforce configuration intro

Last Updated: 09/26/2025 in Security and permissions Single Sign-On (SSO) Salesforce SSO instructions

Salesforce SSO will restrict access to your knowledge base to only individuals with a valid login to your Salesforce account. Readers logged in to Salesforce will be able to access your knowledge base, and anyone who tries to access your knowledge...
How search works

Last Updated: 02/18/2025 in Search

Ever wanted to understand how the various pieces of search work together to return results? This section's for you.
Set up Related Articles

Last Updated: 10/29/2025 in Features Related Articles

Detailed instructions to enable and disable Related Articles and set how many articles to show.