Popular Articles

  1. Third-party analytics

    Learn how to access the Custom Head to add a third-party analytics tool to your knowledge base.
  2. How search works

    Ever wanted to understand how the various pieces of search work together to return results? This section's for you.
  3. Trial FAQs

    Hoot, thank you for signing up for a KnowledgeOwl trial! Here are answers to some of our most frequently asked trial questions.
  4. Share articles between categories and knowledge bases

    You can use a single article in multiple categories and across knowledge bases. The content (body) of the article as well as all versions stay in sync across all shared articles. Each article can have its own title, restrictions, and callouts. These...
  5. Link to article or category

    Use the Link to Article or Category option in the editor to create an ID-based hyperlink to an article or category in your knowledge base.
  6. Choose your logo

    Upload or change your logo in Settings > Style.
  7. Create a private knowledge base with different content for different readers

    Learn how to restrict content to different readers in a KnowledgeOwl knowledge base.
  8. Table of contents & organization

  9. Use SurveyGizmo Surveys to Generate Content in KnowledgeOwl

    Use SurveyGizmo's HTTP Connect action to take content from a survey response and push it straight to KnowledgeOwl to create a new article.
  10. Set up Related Articles

    Detailed instructions to enable and disable Related Articles and set how many articles to show.