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Reader security, passwords, and login options

Last Updated: 09/24/2025 in Security and permissions Reader management

Learn about the settings for reader password expiration and complexity, Google login, and SSO login for readers.
File Labels

Last Updated: 11/25/2025 in Write your docs

Use file labels to filter the files you've uploaded to KnowledgeOwl.
Payments & subscriptions

Last Updated: 11/26/2025 in Account and billing
Uptime Service Level Agreements

Last Updated: 09/26/2025 in Security and permissions Security, privacy, and compliance

Learn about the SLAs available at our different subscription plan levels.
Widget Installation

Last Updated: 09/26/2025 in Features Modern & Legacy Contextual Help Widget (deprecated)

To install the Modern or Legacy widget in your site or application, you'll need access to make updates to the HTML code on that site. Once you have access, follow these steps to install the widget: In KnowledgeOwl go to KB s etti...
Subscription feature overview

Last Updated: 10/09/2025 in Features Subscriptions

Learn how subscriptions work and why you would use them.
Add template text to the start or end of the contact form's subject

Last Updated: 11/19/2025 in Features Contact Form Advanced setup

Add preset text to the beginning or end of your contact form subject line in order to create rules or filters in your email or help desk.
Snippet to force page breaks in PDFs

Last Updated: 11/18/2025 in Look and feel PDF look and feel

For individual article PDFs as well as the standard and custom PDF export options, sometimes a page break comes between two chunks of content you'd like to stay together (such as a numbered step and the screenshot that goes with that numbered st...
Display Microsoft Office OneDrive files in articles

Last Updated: 05/29/2024 in Write your docs Files and images Add other files to articles

How to embed OneDrive files directly in your knowledge base
Integrate contact form with Freshdesk

Last Updated: 09/26/2025 in Features Contact Form Set up your contact form

Learn how to set up your Contact Form to create tickets in Freshdesk.