Popular Articles | Page 5 | KnowledgeOwl Support

Create a new article

Last Updated: 12/27/2023 in Write the docs Articles

Learn how to create a new article from scratch, reuse other articles, and use article templates.
Add template text to the start or end of the contact form's subject

Last Updated: 03/14/2024 in Features Contact Form

Add preset text to the beginning or end of your contact form subject line in order to create rules or filters in your email or help desk.
Use the KnowledgeOwl API

Last Updated: 04/03/2024 in Integrations, API, and webhooks API

Learn more about the purpose of the KnowledgeOwl API, authentication, and how to get started with using the API.
Working with APIs

Last Updated: 01/11/2024 in Integrations, API, and webhooks API
Billing

Last Updated: 05/07/2024 in Account and billing
Edit a category

Last Updated: 02/07/2023 in Write the docs Categories

Open a category for editing, organize your content, and add internal notes.
Salesforce configuration intro

Last Updated: 12/28/2022 in Security and permissions Single Sign-On (SSO) Salesforce SSO Instructions

Salesforce SSO will restrict access to your knowledge base to only individuals with a valid login to your Salesforce account. Readers logged in to Salesforce will be able to access your knowledge base, and anyone who tries to access your knowledge b...
How search works: advanced

Last Updated: 04/17/2023 in Search

Ever wanted to understand how the various pieces of search work together to return results? This section's for you.
Widget Installation

Last Updated: 12/28/2022 in Features Modern & Legacy Contextual Help Widget (deprecated)

To install the widget in your site or application, you will need to have access to make updates to the HTML code. Once you have access, follow these steps to install the widget: In KnowledgeOwl go to Settings > Widget . Configure the widget...
How search works

Last Updated: 03/06/2024 in Search

Ever wanted to understand how the various pieces of search work together to return results? This section's for you.