Popular Articles

51. Reader Groups

    Last Updated: 02/05/2025 in Security and permissions Reader management
    Learn how to use reader groups to segregate content.

52. Widget Installation

    Last Updated: 05/29/2024 in Features Modern & Legacy Contextual Help Widget (deprecated)
    To install the widget in your site or application, you will need to have access to make updates to the HTML code. Once you have access, follow these steps to install the widget: In KnowledgeOwl go to Settings > Widget . Configure the widget to...

53. Add template text to the start or end of the contact form's subject

    Last Updated: 01/10/2025 in Features Contact Form Advanced setup
    Add preset text to the beginning or end of your contact form subject line in order to create rules or filters in your email or help desk.

54. Snippet to force page breaks in PDFs

    Last Updated: 01/09/2025 in Look and feel PDF look and feel
    For individual article PDFs as well as the standard and custom PDF export options, sometimes a page break comes between two chunks of content you'd like to stay together (such as a numbered step and the screenshot that goes with that numbered step...

55. Set up contact form to send emails to one or more addresses

    Last Updated: 03/11/2025 in Features Contact Form Set up your contact form
    Set up the Contact Form to automatically email or create tickets when a reader reaches out.

56. Wistia video embeds

    Last Updated: 05/29/2024 in Write your docs Files and images Add videos to articles
    Wistia Standard and Fallback embeds have some quirks in the KnowledgeOwl editor; learn how to work around these quirks.

57. Display Microsoft Office OneDrive files in articles

    Last Updated: 05/29/2024 in Write your docs Files and images Add other files to articles
    How to embed OneDrive files directly in your knowledge base

58. Popular Articles list

    Last Updated: 03/04/2025 in Look and feel Homepage look and feel
    The Popular Articles list displays the top 10 most viewed articles in your knowledge base. Learn more about the list and what you can do with it.

59. Salesforce configuration intro

    Last Updated: 12/23/2024 in Security and permissions Single Sign-On (SSO) Salesforce SSO instructions
    Salesforce SSO will restrict access to your knowledge base to only individuals with a valid login to your Salesforce account. Readers logged in to Salesforce will be able to access your knowledge base, and anyone who tries to access your knowledge...

60. Create Zendesk Tickets

    Last Updated: 03/05/2025 in Integrations, API, and webhooks Integrations Zendesk
    If you're already using Zendesk, set up your contact form and Contextual Help Widget (2.0) to automatically create tickets in your Zendesk account. The contact form will then create tickets via the API as your specified user and include some hel...

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