Popular Articles

  1. How search works

    Ever wanted to understand how the various pieces of search work together to return results? This section's for you.
  2. Create Zendesk Tickets

    If you're already using Zendesk, set up your contact form and Contextual Help Widget (2.0) to automatically create tickets in your Zendesk account. The contact form will then create tickets via the API as your specified user and include some hel...
  3. Advanced Search

    Use the Advanced Search Tool to search your article HTML and get a CSV list of matching articles.
  4. Share articles between categories and knowledge bases

    You can use a single article in multiple categories and across knowledge bases. The content (body) of the article as well as all versions stay in sync across all shared articles. Each article can have its own title, restrictions, and callouts. These...
  5. Link to article or category

    Use the Link to Article or Category option in the editor to create an ID-based hyperlink to an article or category in your knowledge base.
  6. Reader Groups

    Learn how to use reader groups to segregate content.
  7. Integrate contact form with Freshdesk

    Learn how to set up your Contact Form to create tickets in Freshdesk.
  8. Use SurveyGizmo Surveys to Generate Content in KnowledgeOwl

    Use SurveyGizmo's HTTP Connect action to take content from a survey response and push it straight to KnowledgeOwl to create a new article.
  9. Popular Articles list

    Learn how to configure your Popular Articles list
  10. Wistia video embeds

    Wistia Standard and Fallback embeds have some quirks in the KnowledgeOwl editor; learn how to work around these quirks.