Popular Articles

51. Reader Groups

    Last Updated: 02/05/2025 in Security and permissions Reader management
    Learn how to use reader groups to segregate content.

52. Customize Contact Form link

    Last Updated: 01/10/2025 in Features Contact Form Set up your contact form
    Don't like the default "Contact Us" label used in your top navigation? Use Customize Default text to change it.

53. Reporting Dashboard

    Last Updated: 08/26/2025 in Reporting & analytics

54. Customize style or layout with HTML/CSS

    Last Updated: 07/20/2025 in Look and feel Overall look and feel Style your overall theme
    Learn how to access and edit the Custom HTML templates and Custom CSS for your knowledge base.

55. Display a back to top icon when scrolling

    Last Updated: 05/29/2024 in Look and feel Overall look and feel Other overall look and feel customizations
    Learn how to add a back to top arrow to your knowledge base.

56. Remote authentication instructions

    Last Updated: 12/23/2024 in Security and permissions Single Sign-On (SSO)
    Learn how to set up and use remote authentication in KnowledgeOwl.

57. File Labels

    Last Updated: 07/29/2025 in Write your docs
    Use file labels to filter the files you've uploaded to KnowledgeOwl.

58. Wistia video embeds

    Last Updated: 05/29/2024 in Write your docs Files and images Add videos to articles
    Wistia Standard and Fallback embeds have some quirks in the KnowledgeOwl editor; learn how to work around these quirks.

59. Widget Installation

    Last Updated: 08/27/2025 in Features Modern & Legacy Contextual Help Widget (deprecated)
    To install the Modern or Legacy widget in your site or application, you'll need access to make updates to the HTML code on that site. Once you have access, follow these steps to install the widget: In KnowledgeOwl go to KB s etti...

60. Add template text to the start or end of the contact form's subject

    Last Updated: 01/10/2025 in Features Contact Form Advanced setup
    Add preset text to the beginning or end of your contact form subject line in order to create rules or filters in your email or help desk.

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