New Articles | KnowledgeOwl Support

🌿 Nat'l Haiku Day bugfixes and improvements New

Published On: 04/16/2026 in Release notes

These notes address AI chatbot fixes, new content imports from Helpjuice and Document360, glossary highlighting controls, and our new editor.
Disable highlighting for a glossary term New

Created On: 04/14/2026 in Features Glossary Add terms to your Glossary

Learn how to disable automatic highlighting for a specific glossary term and review examples for when this setting is most helpful.
How to optimize your content for the AI chatbot New

Created On: 03/09/2026 in Features AI chatbot AI chatbot troubleshooting

Learn best practices for structuring your knowledge base content to help your AI chatbot deliver accurate, helpful answers to reader questions.
🌯 Nat'l Burrito Day bugfixes New

Published On: 04/01/2026 in Release notes

These changes add special character support in glossaries, move the homepage merge code, and fix AI chatbot reader group restrictions.
🧰 New learning resource: Change management toolkit! New

Created On: 03/26/2026 in Release notes

We've created a knowledge base change management toolkit and framework to help you successfully launch or relaunch your knowledge base.
Use author teams in content

Created On: 04/21/2026 in Security and permissions Author management Author teams
Create and administer author teams

Created On: 04/21/2026 in Security and permissions Author management Author teams
Author teams overview

Created On: 04/21/2026 in Security and permissions Author management Author teams

Feature availability If authors have editing privileges, by default, they can edit all content in your knowledge base. However, there are times when you'd like to be able to segregate who can edit which content. This is what...
Edit and delete author teams

Created On: 04/21/2026 in Security and permissions Author management Author teams Create and administer author teams

Learn how to edit existing author team names or delete author teams you don't need anymore.
🎉 Article editor redesign: Opt in for early testing!

Published On: 04/10/2026 in Release notes

Try out the redesigned article editor! We've taken a streamlined approach which is radically different from the current editor, and we know that's a big change. Give us your feedback and help us make it the best we can before we officially release it.