New Articles

  1. March 15, 2017

    New Editor Updates (highlights) Upload images when pasting from Word Enhanced Word and Excel Paste plugin Feature Requests Internal article titles Bug Fixes Restricted article titles were displaying in the updated articles widget Font Aw...
  2. June 16, 2017

    Feature Requests Someone ask for a "No Teams" filter in Manage? Owl ready if you want to check it out! Bug Fixes .ko-pdf-clickable-link {display: initial;} was not working in standard or custom PDFs. It is now. Articles with large...
  3. Customize style or layout with HTML/CSS

    Learn how to access and edit the Custom HTML templates and Custom CSS for your knowledge base.
  4. Make the PDF icon prettier

    If you're using the Clayton, Classic, or Modern themes, your PDF icon is different. Follow these instructions to change it to match the other article action icons.
  5. Change your search bar placeholder

    Learn how you can change the placeholder text displayed in your search bar.
  6. Hide Related Articles when there is only one or less

    Add a code to your Style Settings to hide Related Articles sections containing 1 or 0 articles.
  7. Hide Related Articles when there are none

    You can add some code to hide the Related Articles section when there are no Related Articles present. Go to Settings > Style . Click on the Custom HTML tab. Select Article from the dropdown. If your Related Articles section appears at the...
  8. Only play GIFs while hovering

    Learn how to use the Freeze Frame plugin to only play GIFs on hover in your articles.
  9. Modern Slideout Widget Authentication with OAuth2

    Learn how to use OAuth2 authentication with the Modern Slideout and Legacy widgets.
  10. File Library Updates

    Updating our file library has been a long time coming, so we are very excited to announce the following improvements: File labels Add file labels in bulk Delete files in bulk Improved file library interface Improved file picker interface Fil...