New Articles

  1. Secure file library: now with direct authentication for file URLs

    Direct links to files stored in knowledge bases with Secure File Library storage enabled will now prompt end-users to login to the knowledge base instead of throwing an Access Denied error.
  2. Feature enhancement: View & copy version URL from editor

    This change makes it easy to copy the URL or directly view a version that's been Made Visible to Groups.
  3. Nat'l Say Something Nice Day bug fixes

    These fixes address bugs with HTML and PDF exports, author team deletions, Google SMTP relay settings, the contextual help widgets and shared content categories.
  4. Control subcategory display

    For Default category types, you can choose how to display subcategories (that is, categories within this category) on the category homepage using the Subcategory Display Type setting. To set or change these settings: Open the...
  5. National Rescue Dog 🐶 Day bug fixes

    These fixes address bugs with shared content articles and widget search, Tag Library tag creation, and shared content article breadcrumb behavior.
  6. Switch from monthly to annual billing

    Learn how to upgrade your account from monthly to annual billing to receive a 10% discount.
  7. Manage Articles: Now with a Category Filter!

    We've added a category filter to the Manage Articles custom filters. Learn where it is and how to use it!
  8. 13 May 2021 feature enhancements and bug fixes

    Feature enhancements affect the category controls in the editor screens and SSO ID matching; bug fixes address issues with table of contents category displays and snippet API call variable caching.
  9. SSO Advanced Options

    Learn about the various Advanced Options for SAML SSO Integration.
  10. Included Tags vs. Excluded Tags

    Learn how the Included Tags and Excluded Tags options within Manage filters work.