New articles

81. Turn off comments for specific articles

    Created on: 04/01/2026 in Write your docs Articles Article settings
    Learn how to remove the comments section from specific articles in your knowledge base.

82. 🧰 New learning resource: Change management toolkit!

    Created on: 03/26/2026 in Release notes
    We've created a knowledge base change management toolkit and framework to help you successfully launch or relaunch your knowledge base.

83. How do I import a PDF?

    Created on: 03/25/2026 in Write your docs Files and images Add other files to articles
    Learn how to import PDFs into your knowledge base using links, embeds, or redirects. Save time by sharing existing PDFs without converting to HTML.

84. Add a video callout

    Created on: 03/24/2026 in Write your docs Articles Article settings
    Add a video icon next to article titles wherever they're listed to highlight video content in your knowledge base.

85. Create a template

    Created on: 03/24/2026 in Write your docs Articles Article settings
    Turn any existing article into a template you can use to create new articles. Great for consistently structuring and formatting similar article types!

86. 🌷 First Day of Spring bugfixes and improvements

    Published on: 03/19/2026 in Release notes
    These fixes address bugs with the HTML zip export and email notifications. We also added a Document360 importer!

87. Why does my SMTP OAuth2 authorization succeed but test emails still fail?

    Created on: 03/19/2026 in Features SMTP Create an SMTP service
    Learn how to troubleshoot the "Email sending failed: Authentication successful" error in SMTP OAuth2.

88. Why does authorizing my SMTP OAuth2 connector return an immediate error?

    Created on: 03/19/2026 in Features SMTP Create an SMTP service
    Learn how to resolve failed authorization on a previously working SMTP OAuth2 Microsoft/Azure connector.

89. Downgrade your plan

    Created on: 03/19/2026 in Account and billing Change plan Upgrade or downgrade plans
    Downgrade to a cheaper plan to reduce costs. You may lose access to some features, lose AI credits, and have shorter Owl Analytics data storage.

90. Upgrade your plan

    Created on: 03/19/2026 in Account and billing Change plan Upgrade or downgrade plans
    Upgrade to a higher plan level to access more features, more AI credits, and longer Owl Analytics data storage.

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