New Articles

  1. Create a new Slack notification with the KnowledgeOwl Slack app

    Follow these instructions to set up Slack notifications about knowledge base events using the KnowledgeOwl Webhooks Slack App.
  2. Slack notification overview

    Send Slack messages about your knowledge base events to keep your team aware of changes to your knowledge base content or let authors know when you have new comments or contact form submissions.
  3. Email notification overview

    Send email notifications of your knowledge base events to one or more email addresses to keep your team aware of changes or updates.
  4. Delete an email notification

    Follow these instructions to delete an email notification you don't need anymore.
  5. Edit an email notification

    Follow these steps to edit an existing email notification.
  6. Create a new email notification

    Create a new email notification to receive emails when specific author or reader events occur in your knowledge base.
  7. Notifications

    Far too often, documentation lives in a kind of silo. Yes, information can be stored and updated in your knowledge base. But those who are most successful at implementing a knowledge base know that it needs to be a piece of your larger operational...
  8. Snippet standardization checklist

    Use our snippet standardization checklist as a review checklist to standardize existing snippets, a snippet creation checklist, or both.
  9. Available email notification events

    View a list of all the available email notification events and when they're triggered.
  10. Email notifications

    Docs in progress We don't yet have documentation on our new email notifications feature, but they're coming soon!