New Articles

  1. Purge deleted readers

    Use the Purge Deleted Readers option to permanently remove all information associated with deleted reader accounts. This is useful for GDPR or other privacy rights compliance.
  2. Introducing: ⚠️Warnings for email delivery issues!

    We now alert you when your contact form, reader, or author emails have errors that may prevent delivery and offer steps to help remediate them. You can also add a contact form back-up email.
  3. 🗑️New option: Purge deleted readers

    You can now purge all deleted readers from your account without contacting a support owl--a great choice for GDPR compliance or just to keep your Readers list tidy!
  4. Microsoft OAuth2 SMTP now supports Single Tenant apps

    We've updated our Microsoft OAuth2 SMTP configuration to support single tenant AND multi-tenant apps.
  5. How do I add or remove knowledge bases?

    Refer to Add and remove knowledge bases for detailed instructions for your billing type.
  6. Remove an unused knowledge base slot

    Don't need all the knowledge base slots you're paying for? Follow these instructions to downgrade your account.
  7. Meet the new lefthand navigation!

    We've moved most of the top navigation to a permanent lefthand navigation and revamped what's left in the top navigation bar.
  8. Delight

    In-app delight, because we
  9. Party with Linus

    Learn how to enable random Linuses within the KnowledgeOwl app!
  10. Custom fields

    Learn how to add custom fields to your contact form.