New Articles

  1. Create a CSV export of your Comments report

    Learn how to generate and download a CSV export of your comments.
  2. Change comments placeholder, prompt, or button text

    You can change all comments-related placeholder, prompt, and button text in Customize > Default text.
  3. Get emails when comments are submitted

    Define one or more email addresses to send comment notifications to, set an Email From name so you can set up inbox filters or rules, and choose the frequency of the emails.
  4. Set up comments

  5. Comments feature overview

    Use comments to get text feedback from your readers to identify content gaps, unclear content, or typos in your knowledge base.
  6. CSV export tips and tricks

    A list of common article review wants and which columns to include in your export for those types of reviews.
  7. Generate your CSV export

    Use Export Articles to CSV and select the columns you want included.
  8. When to use the CSV export

    The CSV export respects your Manage filter but gives you way more information than the list displayed on the page.
  9. Use Manage filters

  10. Manage articles feature overview

    Manage Articles is designed to give you a view of all your articles across all categories and publishing statuses. Use Manage to: Sort, filter, and search within your articles to view articles that meet your filter criteria. Export any view to...