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PDFs

Last Updated: 02/14/2024 in Features
SSO FAQs

Last Updated: 05/29/2024 in Security and permissions Single Sign-On (SSO)

Answers to the most common questions about SSO.
Webhooks overview and creation

Last Updated: 05/29/2024 in Integrations, API, and webhooks Webhooks

Learn what webhooks are and how to create an API webhook.
Widget authentication--when and how to use it

Last Updated: 05/29/2024 in Features Contextual Help Widget (2.0) Widget authentication

Learn what the widget authentication options are and when authentication is required for the widget to function properly.
Reader signups

Last Updated: 07/12/2023 in Security and permissions Reader management

Configure reader sign-ups so that new readers can request access, and set whether you want automatic approval or manual approval before they get access to your knowledge base.
Homepage Merge Codes

Last Updated: 05/29/2024 in Look and feel Merge codes

Here are the available template merge codes for use in Settings > Style > Custom HTML > Home Page. These merge codes will only work in the knowledge base home page; they will not work inside categories or articles. Homepage Mer...
HTML Zip export

Last Updated: 04/03/2024 in Features
Opening links to SSO knowledge bases from Microsoft Office

Last Updated: 05/29/2024 in Security and permissions Single Sign-On (SSO)

Learn why links to your SSO-protected KB might not open in MS Office files--and how to fix it.
Reader security, passwords, and login options

Last Updated: 04/03/2024 in Security and permissions Reader management

Learn about the settings for reader password expiration and complexity, Google login, and SSO login for readers.
Adding code

Last Updated: 05/29/2024 in Write the docs Articles Edit an article

Sometimes you may want to display code for your readers to copy and paste from an article. Here's how: Select Code View in your WYSIWYG editor. Paste the code you want to display into the code view. If you're using o...