Popular Articles

  1. Test reader group access

    Use the Change Reader Groups option when viewing the KB as an admin to test what members of different reader groups will see.
  2. Configure Related Articles

  3. How the widget works

    One of the biggest concerns folks have when adopting a knowledge base is that toughest of questions: how do I get people to actually use my documentation? Very often, requiring that folks go to yet another website--like your KnowledgeOwl knowledge...
  4. Bypass contact form self-serve

    Use these steps to skip the contact form's initial search and self-serve prompts and take your readers straight to the final form to submit it.
  5. Blog Style and More

    Release of Blog Style category type, published date for articles, customizable article title tags, and new search option for partial matches.
  6. Fix error for site owner on Contact Form

    Follow these instructions to remove the error for site owner: invalid domain for site key from your contact form.
  7. List of Sub-processors

    Below is a list of sub-processors we work with. Subscribe using the link above to receive updates. Sub-processor Purpose Start Date Location Amazon Web Services (AWS) Cloud infrastructure hosting June 1, 2015 United States of A...
  8. Redirect old articles to a new permalink

    You can use the old links feature to 301 redirect retired permalinks and articles to a new location. You have two options for using old links: Enabling a setting so that when you change a permalink and save the article or category, we will prompt ...
  9. Tags

    Learn about tags and how to use them in KnowledgeOwl.
  10. Reorder and move articles