New Articles

  1. Daily usage statistics New

    Created On: 06/17/2025 in Reporting and analytics AI chatbot reporting
    The daily usage statistics let you know how much the chatbot is being used.

  2. Fix the temporarily unavailable chatbot error New

    Created On: 12/04/2025 in Features AI chatbot AI chatbot troubleshooting
    Learn how to resolve the "Something went wrong. Chatbot responses may be temporarily unavailable." AI chatbot error message.

  3. AI security and privacy at KnowledgeOwl New

    Created On: 11/13/2025 in Security and permissions Security, privacy, and compliance
    KnowledgeOwl offers several AI-powered features designed to enhance your authoring and reader experiences while keeping your data private and secure. This page outlines how our AI features work, what data is used, and how we protect your informat...

  4. Disable video downloads New

    Created On: 12/02/2025 in Write your docs Files and images Add videos to articles
    Don't want people downloading your videos? Use this script to disable the Download option and prevent right-click Save video as.

  5. 🎶 Nat'l Jukebox Day bugfixes New

    Published On: 11/25/2025 in Release notes
    These fixes address bugs for Word imports, video playback with secure files, glossary styling, file references, and UI improvements.

  6. 🍨 Nat'l Sundae Day bugfixes and improvements New

    Published On: 11/10/2025 in Release notes
    These release notes cover an Enterprise custom roles fix, Confluence and Word import improvements, top 100 article limits for analytics pages, and Owl Analytics audience filtering and timeout fixes.

  7. AI chatbot troubleshooting

    Created On: 12/04/2025 in Features AI chatbot

  8. Customize AI chatbot text

    Created On: 12/04/2025 in Look and feel Customize default text
    Learn how to change the AI chatbot's text and labels to match your knowledge base or language.

  9. Broken link checker overview

    Created On: 11/26/2025 in Features Broken link checker

  10. How can I purchase extra AI credits?

    Created On: 11/18/2025 in Knowledge Capture
    Purchase extra AI credits for KnowledgeOwl without upgrading your plan. Contact support to add usage capacity tailored to your needs.
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