New Articles

  1. National High Five Day bug fixes ✋

    These fixes address bugs with shared content articles, reader welcome emails for approved readers, and table of contents category-hiding logic.
  2. Widget 2.0 Contact Form: now with recaptcha!

    We've added reCAPTCHA V3 to the Contextual Help Widget 2.0 Contact tab. It's automatically added for customers with KO subdomains; those with private domains will need to add their own reCAPTCHA key.
  3. Search for readers

    You can search your Readers list using all or portions of the name, email address, or reader ID.
  4. Nat'l No Housework Day bug fixes 🐜

    These fixes address bugs with searching the Readers page, app login security tokens, and glossary definitions containing hyperlinks.
  5. Add the glossary page to your search results

    Use the Search settings to include a link to the glossary page when a reader searches the word "glossary".
  6. Reorder and move articles

  7. Article settings

  8. Share articles between categories and knowledge bases

    You can use a single article in multiple categories and across knowledge bases. The content (body) of the article as well as all versions stay in sync across all shared articles. Each article can have its own title, restrictions, and callouts. These...
  9. Reuse, link, and recommend articles

  10. Edit an article

    Learn how to write and edit content in KnowledgeOwl's WYSIWYG and code view editors, including: adding images and file assets, linking to other sites, adding code examples, and the editor's keyboard shortcuts.