New Articles

1. How to optimize your content for the AI chatbot New

   Created On: 03/09/2026 in Features AI chatbot AI chatbot troubleshooting
   Learn best practices for structuring your knowledge base content to help your AI chatbot deliver accurate, helpful answers to reader questions.

2. 🌯 Nat'l Burrito Day bugfixes New

   Published On: 04/01/2026 in Release notes
   These changes add special character support in glossaries, move the homepage merge code, and fix AI chatbot reader group restrictions.

3. 🧰 New learning resource: Change management toolkit! New

   Created On: 03/26/2026 in Release notes
   We've created a knowledge base change management toolkit and framework to help you successfully launch or relaunch your knowledge base.

4. 🌷 First Day of Spring bugfixes and improvements New

   Published On: 03/19/2026 in Release notes
   These fixes address bugs with the HTML zip export and email notifications. We also added a Document360 importer!

5. Import from Document360 New

   Created On: 03/17/2026 in Write your docs Import content
   Learn how to import your Document360 knowledge base articles into your KnowledgeOwl knowledge base.

6. Optimize your content for the chatbot

   Created On: 04/06/2026 in Features AI chatbot Set up AI chatbot
   Consider reviewing your content to apply formatting and layouts that help the AI chatbot perform at its best.

7. Microsoft Teams notifications

   Created On: 04/02/2026 in Features Notifications
   Use a workflow to send notifications to Microsoft Teams channels when certain events occur in your knowledge base.

8. Turn off comments for specific articles

   Created On: 04/01/2026 in Write your docs Articles Article settings
   Learn how to remove the comments section from specific articles in your knowledge base.

9. How do I import a PDF?

   Created On: 03/25/2026 in Knowledge Capture
   Learn how to import PDFs into your knowledge base using links, embeds, or redirects. Save time by sharing existing PDFs without converting to HTML.

10. Add a video callout

    Created On: 03/24/2026 in Write your docs Articles Article settings
    Add a video icon next to article titles wherever they're listed to highlight video content in your knowledge base.

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