Popular Articles

  1. Changing Knowledge Base Favicons

    What is a favicon? A favicon is the tiny image that appears to the left of website names in browser tabs. Here is an example:  If you are interested in learning more about them, take a look at this wikipedia article: http://en.wikipedia.org/...
  2. Configure SSO using remote authentication (log in readers via a 3rd party website or application)

    Remote authentication allows you to authenticate readers using your existing systems. This option is best for companies that want to eliminate the need for their readers to manage multiple passwords but do not have the ability to use SAML. Here'...
  3. Using SurveyGizmo Surveys to Generate Content in KnowledgeOwl

    Looking for a way to generate content quickly? Using SurveyGizmo's HTTP Connect action you can take content from a survey response and push it straight to KnowledgeOwl to create a new article! There are a million ways you can use this sim...
  4. Display PDF file in articles

    Learn how to embed PDF files inside your KnowledgeOwl articles using the Google Docs embed viewer.
  5. API Overview

    Authentication Our API is an HTTPS only API. Any non-secure requests will return an error. Authentication is based off of API keys which can be generated per account. These API keys can be restricted to GET, POST, PUT or a combination. The API key ...
  6. Set Up Google Analytics Site Search and Page-Specific Traffic

    While we're by no means Google Analytics experts, we have a couple of tips and tricks to get you on you way. Check out Google Analytics Help to learn more! Setting Up Site Search Would you like to better understand what search terms users ar...
  7. Configure SSO using Active Directory Federation Services (ADFS) Updated

    This tutorial will help walk you through setting up a an integration between ADFS and KnowledgeOwl using SAML 2.0. The screenshots below may not match your version of ADFS, but the steps to complete the integration should be the same. On you...
  8. Embed videos

    You can quickly and easily embed videos into your articles using the Insert Video option in the editor. There are four ways to insert videos. By URL Insert the URL of a video from Youtube, Vimeo, Dailymotion, Yahoo, or Rutube. The editor will au...
  9. Create from Template

    You can choose to create a new article using another article as a template or starting point. It's basically a way to copy an existing article as a starting point so you don't have to start from scratch.  You can create various art...
  10. Link to Article

    The Link to Article feature is helpful when referencing another article within KnowledgeOwl . It dynamically creates the links based on the unique ID of the articles, so you never have to worry about changed permalinks breaking links in your knowle...