Popular Articles

  1. Versions

    Your knowledge base content is subject to change. Perhaps your internal policies have been updated or the software you are documenting has undergone a major change to its interface. You will need to update your knowledge base content and it can be ...
  2. Configure SSO using Active Directory Federation Services (ADFS)

    This tutorial will help walk you through setting up a an integration between ADFS and KnowledgeOwl using SAML 2.0. The screenshots below may not match your version of ADFS, but the steps to complete the integration should be the same. On you...
  3. Categories

    Learn how to use categories to organize and navigate your knowledge base content in KnowledgeOwl.
  4. Prevent Page Breaks in PDF Table Rows

    If you have table rows that span multiple lines, by default, the PDF generator won't make any effort to keep those multi-line rows on the same page if they fall on a page break. This is most evident when you have table row headers: Default ...
  5. Getting started

    Learn how to start using KnowledgeOwl to create a knowledge base to share information with customers, employees, and other audiences.
  6. SEO guide

    Search Engine Optimization (SEO) is a way of enhancing the findability of your knowledge base content for your users and giving others the opportunity to discover your knowledge base.
  7. User management

    Learn how to manage your users and user permissions in KnowledgeOwl.
  8. Configure SSO using remote authentication (log in readers via a 3rd party website or application)

    Remote authentication allows you to authenticate readers using your existing systems. This option is best for companies that want to eliminate the need for their readers to manage multiple passwords but do not have the ability to use SAML. Here'...
  9. API Overview

    Authentication Our API is an HTTPS only API. Any non-secure requests will return an error. Authentication is based off of API keys which can be generated per account . Each API key can be restricted to allow GET, POST, PUT, and DELETE access or a ...
  10. Configuring search

    The configuration options in this section will help you fine-tune the behavior of search in your knowledge base.