Popular Articles | KnowledgeOwl Support

Changing Knowledge Base Favicons

Last Updated: 03/30/2018 in More Help Style

What is a favicon? A favicon is the tiny image that appears to the left of website names in browser tabs. Here is an example: If you are interested in learning more about them, take a look at this wikipedia article: http://en.wikipedia.org/...
Configure SSO using remote authentication (log in readers via a 3rd party website or application)

Last Updated: 04/16/2018 in Single Sign-on (SSO) SSO Instructions

Remote authentication allows you to authenticate readers using your existing systems. This option is best for companies that want to eliminate the need for their readers to manage multiple passwords but do not have the ability to use SAML. Here'...
Using SurveyGizmo Surveys to Generate Content in KnowledgeOwl

Last Updated: 06/26/2017 in More Help Integrations Miscellaneous

Looking for a way to generate content quickly? Using SurveyGizmo's HTTP Connect action you can take content from a survey response and push it straight to KnowledgeOwl to create a new article! There are a million ways you can use this sim...
Display PDF file in articles

Last Updated: 07/23/2017 in More Help Files and Images

Learn how to embed PDF files inside your KnowledgeOwl articles using the Google Docs embed viewer.
API Overview

Last Updated: 09/12/2017 in API

Authentication Our API is an HTTPS only API. Any non-secure requests will return an error. Authentication is based off of API keys which can be generated per account. These API keys can be restricted to GET, POST, PUT or a combination. The API key ...
Set Up Google Analytics Site Search and Page-Specific Traffic

Last Updated: 07/17/2017 in More Help Reporting

While we're by no means Google Analytics experts, we have a couple of tips and tricks to get you on you way. Check out Google Analytics Help to learn more! Setting Up Site Search Would you like to better understand what search terms users ar...
Configure SSO using Active Directory Federation Services (ADFS) Updated

Last Updated: 04/16/2018 in Single Sign-on (SSO) SSO Instructions

This tutorial will help walk you through setting up a an integration between ADFS and KnowledgeOwl using SAML 2.0. The screenshots below may not match your version of ADFS, but the steps to complete the integration should be the same. On you...
Embed videos

Last Updated: 07/23/2017 in More Help Files and Images

You can quickly and easily embed videos into your articles using the Insert Video option in the editor. There are four ways to insert videos. By URL Insert the URL of a video from Youtube, Vimeo, Dailymotion, Yahoo, or Rutube. The editor will au...
Create from Template

Last Updated: 07/12/2015 in More Help Content Creation

You can choose to create a new article using another article as a template or starting point. It's basically a way to copy an existing article as a starting point so you don't have to start from scratch. You can create various art...
Link to Article

Last Updated: 04/17/2018 in More Help Article Formatting

The Link to Article feature is helpful when referencing another article within KnowledgeOwl . It dynamically creates the links based on the unique ID of the articles, so you never have to worry about changed permalinks breaking links in your knowle...