Popular Articles

  1. Add search to the glossary page

    Use these steps to add a standalone search box to the Glossary page to allow readers to search the glossary page only.
  2. February 20, 2018

    Feature Requests Added article features (PDFs, ratings, comments, and search) to topic display categories Added option to redirect all child articles in topic display category to the category itself
  3. April 3, 2018

    Bug Fixes Minor file picker fixes for new styles Fixed TOC caching issue in preview
  4. Conditional content based on tags

    Learn how to use a script to display snippet contents based on the tags added to an article. This requires some coding skills but can be a great add-on to your knowledge base.
  5. December 19, 2017

    Feature Requests Added option for reader groups to ignore SSO (ability to have KO managed reader groups while using SSO) Display date created and updated for reader groups Added webhook for newly published articles only ...
  6. July 6, 2018

    Feature Requests We removed the character limit for category and article meta-descriptions. Bug Fixes Previously you could try to add multi-word synonyms even though they didn't save or work. Now there will be an alert if you try to set up...
  7. Int'l Day for Universal Access to Information bug fixes

    These fixes address bugs with private domain reCAPTCHA, inherited restrictions, default login pages, and the Zendesk import.
  8. September 16, 2017

    Bug Fixes Blog style category links in TOC were not clickable if they were inside another category Feature Requests New version of Zendesk app for agents
  9. July 12, 2018

    Feature Requests Added more validation to contact form to further prevent empty submissions Bug Fixes Export articles to CSV wasn't working with some filters Old images were appearing broken in the library Editor was adding extra &nb...
  10. April 20, 2018

    Feature Requests Pagination for API snippets Current kb variable for API snippets Learn more about API calls in snippets.