Popular Articles

  1. Three use cases for snippets

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  2. September 16, 2017

    Bug Fixes Blog style category links in TOC were not clickable if they were inside another category Feature Requests New version of Zendesk app for agents
  3. Kate's tags + manage articles process for fast documentation updates

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  4. Int'l Day for Universal Access to Information bug fixes

    These fixes address bugs with private domain reCAPTCHA, inherited restrictions, default login pages, and the Zendesk import.
  5. April 20, 2018

    Feature Requests Pagination for API snippets Current kb variable for API snippets Learn more about API calls in snippets.
  6. Wisdom Wednesdays Overview

    Here's an overview of the Wisdom Wednesday format so you know what to expect!
  7. Who can access the files and images in my knowledge base?

    Learn who can access the files and images in your knowledge base
  8. November 6, 2017

    Feature Requests Added select all/none option inside Change Reader Groups Bulk edit status now updates date modified so you can bulk edit articles out of Needs Review Content list categories now display sub-categories and articles in app order  ...
  9. March 18, 2018

    Feature Requests Added new classes to the reader login/logout button based on state Updated the new URL Redirect features name for clarify Added the ability for the contact form email fields to send to multiple emails using comma-separated lists...
  10. Customize your reader welcome emails

    Learn how to edit the template for your reader welcome emails.