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  1. How do I contact support?

    Use our widget to email your questions, comments, or concerns to our support team.
  2. December 2, 2017

    Security updates We are now disallowing TLS 1.0 and legacy cipher suites Configured httponly / secure flag for session and other secure cookies Disallowed protected subdomains to be used by customers
  3. Why aren't some of my shared content articles showing up in search?

    By default, KnowledgeOwl will hide child articles from search. Shared content articles and articles in synced categories are considered "child" articles if they're one of the shares or copies. To solve this issue, you can include chil...
  4. What are tags?

    A tag is a word or short phrase that "describes" the article. An article may have as many tags as you like. They can be a great way to add organization and navigation to your knowledge base. The easiest way to think about tags is to consi...
  5. December 24, 2017

    Feature Requests Encryption at rest!
  6. Search updates

    We have all new search documentation to go with our all new smarter search! Overall search improvements Smarter search engine, powered by Elasticsearch Ability to customize the search weights and scoring Multi-word  synonyms S...
  7. February 14, 2020

    This week, Chrome version 80 is rolling out changes to how third-party cookies are used . The change will outright block third-party cookies that don't meet certain requirements. In anticipation of this change, we updated a number of the third...
  8. How to use Related Articles

    Learn how Related Articles work and how to use them.
  9. February 5, 2018

    Feature Requests Added "barer minimum mode"  (no Bootstrap CSS) Added date_created to suggest endpoint return in order to sort by most recent articles Bug Fixes Categories were displaying twice in link to article search ...
  10. Add search to the glossary page

    Use these steps to add a standalone search box to the Glossary page to allow readers to search the glossary page only.