Popular Articles

  1. Who can access the files and images in my knowledge base?

    Last Updated: 01/07/2025 in Write your docs Files and images
    Learn who can access the files and images in your knowledge base

  2. Open widget to a specific article or category

    Last Updated: 05/29/2024 in Features Contextual Help Widget (2.0) Set up Widget
    Use the openArticle and openCategory methods to open the widget to a specific article or category in your knowledge base.

  3. Glossary term + auto-highlighting updates

    Last Updated: 05/29/2024 in Release notes
    Parentheses are no longer supported in glossary terms (just in definitions); we've also updated how multi-word glossary terms auto-highlight in relation to single-word terms.

  4. Search updates

    Last Updated: 05/29/2024 in Release notes
    We have all new search documentation to go with our all new smarter search! Overall search improvements Smarter search engine, powered by Elasticsearch Ability to customize the search weights and scoring Multi-word  synonyms Suppor...

  5. May 15, 2018

    Last Updated: 05/29/2024 in Release notes
    Feature Requests Import from Zendesk or Freshdesk

  6. Add alternative text to images

    Last Updated: 06/12/2025 in Write your docs Files and images Add images to articles
    Learn how to add alternative text to images.

  7. Color picker: Which colors control which parts of my theme?

    Last Updated: 01/23/2025 in Look and feel Overall look and feel Style your overall theme
    Learn what each color area in the Colors section impacts.

  8. Update your article actions merge code

    Last Updated: 08/21/2024 in Look and feel Article look and feel
    Update your Article Custom HTML template to use the article-actions merge code template.

  9. Prepopulate Contact Form fields in the URL

    Last Updated: 05/29/2024 in Release notes
    If you insert a link to your contact form, you can use URL parameters to prepopulate the subject, details, name, and email fields of the contact form.

  10. Custom fields

    Last Updated: 02/05/2025 in Features Contact Form Set up your contact form
    Add custom fields to your contact form to collect additional information, like department, product, and more.
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