Popular Articles

  1. Who can access the files and images in my knowledge base?

    Learn who can access the files and images in your knowledge base
  2. Open widget to a specific article or category

    Use the openArticle and openCategory methods to open the widget to a specific article or category in your knowledge base.
  3. Glossary term + auto-highlighting updates

    Parentheses are no longer supported in glossary terms (just in definitions); we've also updated how multi-word glossary terms auto-highlight in relation to single-word terms.
  4. Search updates

    We have all new search documentation to go with our all new smarter search! Overall search improvements Smarter search engine, powered by Elasticsearch Ability to customize the search weights and scoring Multi-word  synonyms Suppor...
  5. May 15, 2018

    Feature Requests Import from Zendesk or Freshdesk
  6. Add alternative text to images

    Learn how to add alternative text to images.
  7. Color picker: Which colors control which parts of my theme?

    Learn what each color area in the Colors section impacts.
  8. Update your article actions merge code

    Update your Article Custom HTML template to use the article-actions merge code template.
  9. Prepopulate Contact Form fields in the URL

    If you insert a link to your contact form, you can use URL parameters to prepopulate the subject, details, name, and email fields of the contact form.
  10. Custom fields

    Add custom fields to your contact form to collect additional information, like department, product, and more.