Popular Articles

  1. Consensus Assessments Initiative Questionnaire (CAIQ)

    KnowledgeOwl maintains a Consensus Assessments Initiative Questionnaire (CAIQ) with the Cloud Security Alliance. Learn more about this security assessment and when you might need it.
  2. February 26, 2019

    Bug Fixes Links to knowledge base articles were not rendering correctly within HTML exports In some cases, reader subscriptions to sub-categories were not showing updated / new articles correctly in the outgoing emails Using the [template("conte...
  3. April 15, 2019

    UI Improvements: When deleting an article or category from the Articles page, we will now display the name of what you are deleting in the confirmation message When deleting multiple files from the file library, we will now display a list of each...
  4. March 9, 2019

    Features / Enhancements Added support for "muted" and "playsinline" HTML attributes in the modern article editor. These can be used to make webm videos display much like a gif image does Added an option to turn off fuzzy searching in search setti...
  5. Customize Text Tool: Article template (and some rearranging!)

    We've added many of the article text strings into the Customize Text Tool, and had to migrate some Ratings and Comments text strings over to the tool.
  6. Glossary page alternate titles

    Alternate titles for glossary terms let you display a different title on the Glossary page from what is used for automatic highlighting, and supports parentheses.
  7. How to start building your knowledge base

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  8. April 5, 2019

    Feature Improvements Added two new API snippet merge codes: %cur_top_cat_id%, %cur_parent_cat_ids% These merge codes return the top level category ID and an array of all parent category IDs respectively Bug Fixes In some cases, new articles we...
  9. June 3, 2019

    Feature Enhancements When bulk importing readers from a CSV, you now have the option to skip or update readers that already exist If there are duplicates within the bulk reader import CSV itself, we will throw a warning ask if you want to continu...
  10. January 17, 2020

    New save button options, last activity for authors, and a fix for a copy knowledge base bug.