Popular Articles

  1. Default author roles

    Learn the difference between editors and writers in KnowledgeOwl.
  2. March 9, 2019

    Features / Enhancements Added support for "muted" and "playsinline" HTML attributes in the modern article editor. These can be used to make webm videos display much like a gif image does Added an option to turn off fuzzy searching in search setti...
  3. KB Merge Codes

    Use this list of merge codes to add or display information in your top navigation or Custom HTML templates.
  4. December 31st, 2018

    Bug fixes: Code block was not showing as an option in the modern article editor on smaller screens Added auto-highlighting glossary term support for text inside of , , and HTML elements
  5. Switch from monthly to yearly subscription

    Learn how to upgrade your account from monthly to annual billing to receive a 10% discount.
  6. Add a link to the full PDF download to table of contents

    Learn how to add and remove the Full PDF download link from your table of contents.
  7. Add files in bulk

    Learn how to add multiple files to your Files page at once.
  8. February 6, 2020

    Bug Fixes It's not often I have to say this, but: yesterday we released some SEO changes designed to remove trailing slashes from URLs that did not go well. First, we noticed some issues with search. Then, we discovered that a couple customers' c...
  9. Move articles between levels

    In Knowledge Base > Articles , in addition to reordering content inside the current level , you can also: Move articles and categories to the top category level Move articles and categories into other categories (note that some category ty...
  10. Reorder articles

    Reorder categories or articles by rearranging their order in Knowledge Base > Articles .  Hover over the article or category you want to move. Click on the up and down arrow icon to the right of each category or article, and drag and drop the ...