Popular Articles

  1. Tags usage report

    Learn how to generate and use a tags usage report.
  2. February 26, 2019

    Bug Fixes Links to knowledge base articles were not rendering correctly within HTML exports In some cases, reader subscriptions to sub-categories were not showing updated / new articles correctly in the outgoing emails Using the [template("conte...
  3. April 15, 2019

    UI Improvements: When deleting an article or category from the Articles page, we will now display the name of what you are deleting in the confirmation message When deleting multiple files from the file library, we will now display a list of each...
  4. April 25, 2019

    Feature Enhancements Added more graceful handling of displaying categories in the modern widget. We will display the category contents within the widget itself if we can. If we can't, we provide a link to allow the end-user to open the category in...
  5. Glossary page alternate titles

    Alternate titles for glossary terms let you display a different title on the Glossary page from what is used for automatic highlighting, and supports parentheses.
  6. April 5, 2019

    Feature Improvements Added two new API snippet merge codes: %cur_top_cat_id%, %cur_parent_cat_ids% These merge codes return the top level category ID and an array of all parent category IDs respectively Bug Fixes In some cases, new articles we...
  7. January 17, 2020

    New save button options, last activity for authors, and a fix for a copy knowledge base bug.
  8.  New theme updates! (Dec. 14th)

    Join us to get a more detailed walkthrough of new theme merge codes/functionality and our new-from-scratch theme!
  9. Customize Text Tool: Article template (and some rearranging!)

    We've added many of the article text strings into the Customize Text Tool, and had to migrate some Ratings and Comments text strings over to the tool.
  10. June 3, 2019

    Feature Enhancements When bulk importing readers from a CSV, you now have the option to skip or update readers that already exist If there are duplicates within the bulk reader import CSV itself, we will throw a warning ask if you want to continu...