Popular Articles

  1. January 17, 2020

    New save button options, last activity for authors, and a fix for a copy knowledge base bug.
  2. Delete a category and its content

    Learn about deleting categories and content in KnowledgeOwl.
  3. Revision history comparison: now with more detail and raw HTML!

    We're proud to share a much more attractive and detailed article revision comparison display and updated documentation to go with it!
  4. December 10, 2019

    These changes fully enforce alphabetical order on author dropdowns, knowledge base lists, and author roles, and fix bugs with the API and Modern Widget.
  5. Set up your domain

    Learn how to set your KnowledgeOwl subdomain and root path, or get started with a private domain.
  6. Content audit cycle

    Learn different audit approaches and related KnowledgeOwl features to create your knowledge base audit cycle.
  7. Edit readers in bulk

    You can bulk edit readers to activate or delete them, change reader group assignments, and knowledge base access.
  8. May 6, 2019

    Feature Enhancements When a new article is added as recommended via Reporting → Widget → Recommended Article Weights → Add Article, the page will now automatically appear in the article's "Recommend On Pages" in the ar...
  9. July 31, 2019

    Feature Enhancements Changing the category an article belongs to from within the article editor now allows you to search for categories that are only 2 letters long as opposed to the previous limit of 3 letters or more All newly created accounts ...
  10. September 27th: SMTP changes and Microsoft OAuth2 SMTP

    Join us on September 27th to learn about the new Your Account > SMTP menu, the migration of all SMTP services into that menu, and Microsoft OAuth2 SMTP.