Popular Articles

  1. View comments pending approval

    Last Updated: 04/02/2025 in Reporting Comments reporting
    The Reporting navigation displays a number and you'll receive emails when new comments are submitted, depending on your comments settings.

  2. New article delete workflow: redirect the deleted article to existing content

    Last Updated: 05/29/2024 in Release notes
    When you delete an individual article, you'll now be prompted to redirect that URL to an existing article. Automated old links set-up!

  3. Supported cipher suites

    Last Updated: 05/29/2024 in Security and permissions Security, privacy, and compliance
    See which cipher suites we currently support.

  4. March 28, 2019

    Last Updated: 05/29/2024 in Release notes
    Bug Fixes When changing the status of article in bulk via Manage, webhooks were not being triggered In some circumstances when changes were made to article settings, those settings were not being updated in the search index ...

  5. Nat'l Chocolate Cupcake 🧁 Day bugfixes and feature enhancements

    Last Updated: 05/29/2024 in Release notes
    This release includes bugfixes for editing glossary terms and the reader username merge code, plus Preview Changes for Style Settings, a new create version workflow, and a new body merge code.

  6. Glossary setup FAQs

    Last Updated: 03/04/2025 in Features Glossary Set up Glossary
    Answers to frequently asked questions about how to set up the glossary.

  7. Update to our automatic copyright year script

    Last Updated: 05/29/2024 in Release notes
    We recommend updating your automatic copyright year script!

  8. Add videos in bulk

    Last Updated: 07/01/2025 in Write your docs Files and images Add videos to articles
    Learn how to add multiple videos to your Files page.

  9. Customize category behavior in the table of contents

    Last Updated: 05/29/2024 in Write your docs Categories Edit a category
    Learn how to customize what happens when a reader clicks on a category in the table of contents in KnowledgeOwl.

  10. Edit a custom reader filter

    Last Updated: 05/29/2024 in Security and permissions Reader management Readers and reader filters
    Learn how to edit an existing custom readers filter.
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