Popular Articles

  1. New article delete workflow: redirect the deleted article to existing content

    When you delete an individual article, you'll now be prompted to redirect that URL to an existing article. Automated old links set-up!
  2. Auto-Assign Groups By Email Rules (SSO Edition)

    Learn how to use a custom attribute map rule to automatically add SSO readers with a given email domain to one or more reader groups.
  3. December 10, 2019

    These changes fully enforce alphabetical order on author dropdowns, knowledge base lists, and author roles, and fix bugs with the API and Modern Widget.
  4. May 13, 2019

    Feature Enhancements Added support for SVG image markup in the modern article editor Bug Fixes PUT API calls to the /reader endpoint were failing if the reader's email address was not included in the call When editing a non-published version ...
  5. December 31, 2019

    As you might be doing, we made an effort to tidy up around KO to finish out 2019, so we released a few small changes that had been in our to-do list. We hope they make the start of 2020 a bit more hopeful for you. Feature Requests For PDFs (indiv...
  6. Feature enhancements for Manage and Reporting

    These feature enhancements add a category column to Manage Articles, add search-less contact form submissions to Contact Form Reporting, and change the update times for the Popular Articles Report.
  7.  Get the most from topic display categories (March 1)

    Review our March 1st recording to learn about recent and upcoming enhancements to topic display categories, as well as some tips & tricks for using these categories to their full extent!
  8.  Three use cases for snippets (March 15th)

    Learn three ways you can use snippets with little to no coding experience: for messaging consistency, text variables, and script embeds. 😉
  9. July 12, 2019

    Feature Enhancements: Improved screen reader accessibility for all form inputs in live knowledge bases
  10. Security updates

    We released some security updates.