Popular Articles

  1. Copy Categories

    Customers would like to be able to copy categories to use a template.
  2. Add images to articles: Legacy Editor

    Learn how to insert images into articles using the Legacy Editor.
  3. Add a print icon to the Glossary page

    Learn how to add a print icon to your knowledge base glossary.
  4.  In-line and side-by-side images (Oct. 19th)

    This week's Wisdom Wednesday is on working with side-by-side images, with some best practices for in-line images in general thrown in for good measure. ;-)
  5. May 15, 2019

    Feature Enhancements Added a "Backup From Email" field for the contact form. This was added for when "Use reader's email address as sender" is being used and the email fails due to a DMARC policy or something similar. Failed emails will be resent ...
  6. Shared content categories

    The shared content category allows you to pull in and sync the content from a category in a separate knowledge base. You must have access to both knowledge bases to set up this kind of category. This category type is useful when you are maintaining...
  7. March 23, 2019

    Bug Fixes Improved the search feedback in the widget while people type when there aren't any results
  8. December 11, 2019

    Feature Requests Customers using the Minimalist theme can now change the width of the slideout Table of Contents . ...
  9. Reset an author password

    Learn how to reset an author's password in KnowledgeOwl.
  10. SAML SSO customers: Update your SAML signing x509 cert

    We updated our SAML signing cert from SHA1 to SHA256. For all existing SAML SSO integrations, we recommend you update to the new x509 certificate.