Popular Articles

  1. New feature: Snippet references

    We've added on-save editor logic to track which snippets articles and custom content categories are referencing.
  2. April 2, 2019

    Bug Fixes After searching for an article in the widget and opening it, the "Open in Full Site" URL was sometimes malformed and would result in an article not found error
  3. 🪄More detailed version permissions options

    We've added separate permissions for editing, activating, and deleting versions and decoupled activating versions from publishing articles.
  4. Icon panel subcategory display option

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  5. August 17th-23rd

    August 20 th  7:46 PM MDT: Created a new type of widget embed. The new widget type will allow authors to search content and display the article inside of the widget. August 17th 8:26 PM MDT: Added the ability to keep a reader logged in for a ye...
  6. January 30, 2020

    Bug Fixes Knowledge base icons:  We had reports from a couple customers of occasional, intermittent missing icons in their knowledge bases. We load all default knowledge base icons through FontAwesome. Previously, we'd been using a CDN to load th...
  7. New permalink editing functionality

    We've added visual feedback on edited permalink validity and a new feature that automatically detects edits to permalinks and prompts you to save the old permalink as an old link redirect.
  8. March 12, 2019

    Bug Fixes Error pages in the widget (Article not Found, No access) were not inheriting the knowledge base styles Reader group restrictions were not working correctly in some circumstances within the widget when the "Exclusive" reader group logic ...
  9. April 18, 2019

    Bug Fixes URL redirect articles were not displaying correctly within default type categories that had the display in-line option chosen When KO authors who are restricted to reader groups logged in through a knowledge base reader login page inste...
  10. Widget 2.0 + Snippet merge codes in titles

    When snippet merge codes are used in article and category titles, Widget 2.0 properly replaces the merge code with the snippet's body.