Updated Articles

  1. Section breakdown: Table of Contents Updated

    Detailed explanations and screenshots of all the default text strings you can customize in the Table Of Contents section.
  2. Questions from readers Updated

    Review your the AI Chatbot reporting Questions from users to see what your users are searching for and which articles are being used to generate answers. Identify content gaps or opportunities to dial in your language.
  3. Edit a category

  4. Control subcategory display

    For Default category types, you can choose how to display subcategories (that is, categories within this category) on the category homepage using the Subcategory Display Type setting. To set or change these settings: Open the category ...
  5. Subcategory Display Types

    Default categories support four subcategory display types: Icon panels Displays each category and its icon in a panel. If no icon has been added to the category, we'll display one of four default icons. With this layout, you can: Set how man...
  6. Plans and trials FAQ

  7. Add scripts to articles

    In most cases, creating a snippet to store your script or code is the best way to add it to your articles.
  8. Keyword search

    Enter a word or phrase to complete a keyword search.
  9. Unsupported search characters

    A list of characters that aren't supported in keyword search.
  10. Keyword search overview

    Keyword search is the default search type in your knowledge base. To begin a keyword search, enter a word or phrase in the search bar.