Updated Articles

  1. Section breakdown: Table of Contents Updated

    Detailed explanations and screenshots of all the default text strings you can customize in the Table Of Contents section.
  2. Questions from readers Updated

    Review your the AI Chatbot reporting Questions from users to see what your users are searching for and which articles are being used to generate answers. Identify content gaps or opportunities to dial in your language.
  3. Daily usage statistics Updated

    The daily usage statistics let you know how much the chatbot is being used on each day, if ratings on its performance were given, and whether it couldn't answer any questions.
  4. Embed AI chatbot on an external website or app Updated

    Embed your AI chatbot on external websites and apps. Learn the setup steps and authentication options.
  5. Customize default text for AI chatbot Updated

    Make the AI chatbot fit your brand or language by customizing the text that appears within it.
  6. Restrict access to the AI chatbot Updated

    Use the AI chatbot's Reader Access options to test the chatbot with a small group or restrict who can view and use the chatbot.
  7. 👋 Int'l Bye-Bye 2025 Day bugfixes New

    End the year on a high note! These fixes address issues with widget contact forms and video playback issues, HTML exports, and improved how our AI Chatbot cites its sources.
  8. Icon panels: Change panel background color/category title color

    Learn how to use custom CSS to change the colors used in your category icon panels--whether on your homepage, in individual categories, or everywhere!
  9. Icon panels styles

    Follow these instructions to change the overall style of your category icon panels.
  10. Edit readers in bulk

    You can bulk edit readers to activate or delete them, change reader group assignments, and knowledge base access.