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New: Category icons default color

Published On: 03/26/2023 in Release notes

You can now set the default color for category icons.
Guest presentation on a reader Scavenger Hunt (March 29th)

Published On: 03/22/2023 in Wisdom Wednesdays

In our first-ever guest Wisdom Wednesday, a KB admin shares the reader scavenger hunt she's been using in her knowledge base.
Purge and fully remove files

Created On: 03/22/2023 in Write the docs Files and images File Library: Manage images and files

Upon your request, we can fully remove and purge all deleted files from your File Library.
New service available: Purge all deleted files

Created On: 03/22/2023 in Release notes

You can now request a full purge of all your deleted files from our support team.
Widget reporting overview

Created On: 03/16/2023 in Reporting Widget reporting

If you're using one of our contextual help widgets ( Widget 2.0 , Modern, or Legacy ), you can access Reporting > Widget to see a breakdown of all of the page paths where the widget is recommending articles. You can also tweak the learned bias to...
Contact form reporting overview

Created On: 03/16/2023 in Reporting Contact form reporting

If you're using the Contact Form , all contact form hits, searches, self serves/exits, submitted tickets, and search activity are tracked in Reporting > Contact Form . Sample Contact Form Reporting view The Report is broken into three m...
Reporting Dashboard Overview

Created On: 03/16/2023 in Reporting Reporting Dashboard

Your Reporting Dashboard gives you a high-level view of your knowledge base, including your article ratings, views, unviewed articles, and searches with no results. ...
Broken Links Report: Now with less noise

Created On: 03/09/2023 in Release notes

The Broken Links Report now ignores mailto: and javascript: links.
Nat'l Get Over It Day bugfixes

Created On: 03/09/2023 in Release notes

These fixes address issues with search indexing, Exports access, snippet references, reader exports, the table of contents, and more.
Three use cases for snippets (March 15th)

Created On: 03/08/2023 in Wisdom Wednesdays

Learn three ways you can use snippets with little to no coding experience: for messaging consistency, text variables, and script embeds. 😉