New Articles

  1. KB Merge Codes

    Learn more about the merge codes available for use across your knowledge base.
  2. Nat'l Serpent Day bugfixes & updates

    These fixes address bugs with homepage File References, Broken Link Checker, version notes in shared content articles, and wording consistency.
  3. Sharing files: embeds, links, and URL directs, oh my! (Feb. 1)

    In this session, we covered different ways you can choose to share files in your knowledge base, and the pros and cons of different approaches.
  4. API article and category endpoint updates

    We added better validation and messaging to PUT and POST calls on article and category endpoints, and updated their boolean fields to use proper boolean rather than strings.
  5. Add files in bulk

    Learn how to add multiple files to your File Library at once.
  6. Edit and update files

    Got a new version of a PDF or other file? Learn how to rename and update files in your File Library without ever touching your articles.
  7. File upload errors

    Are you getting an error trying to upload a new file to an article? Learn potential causes and solutions.
  8. Edit and update videos

    Learn how to rename and update videos you've already added to your File Library without having to touch the articles themselves.
  9. Video upload errors

    Getting an error trying to upload a video to your article? See causes and potential solutions.
  10. Add videos in bulk

    Learn how to add multiple videos to your File Library.