New Articles | KnowledgeOwl Support

🌿 Nat'l Haiku Day bugfixes and improvements New

Published On: 04/16/2026 in Release notes

These notes address AI chatbot fixes, new content imports from Helpjuice and Document360, glossary highlighting controls, and our new editor.
Disable highlighting for a glossary term New

Created On: 04/14/2026 in Features Glossary Add terms to your Glossary

Learn how to disable automatic highlighting for a specific glossary term and review examples for when this setting is most helpful.
How to optimize your content for the AI chatbot New

Created On: 03/09/2026 in Features AI chatbot AI chatbot troubleshooting

Learn best practices for structuring your knowledge base content to help your AI chatbot deliver accurate, helpful answers to reader questions.
🌯 Nat'l Burrito Day bugfixes New

Published On: 04/01/2026 in Release notes

These changes add special character support in glossaries, move the homepage merge code, and fix AI chatbot reader group restrictions.
Replace content

Created On: 04/26/2026 in Features Find and replace

Learn how to replace or delete matches found in your Find and replace search results.
URL redirect best practices

Created On: 04/22/2026 in Write your docs Articles Edit an article

Learn best practices for how to use URL redirects, whether and how to surface them in your search results, and which redirect type setting to use.
Change existing URL redirect article to a regular article

Created On: 04/22/2026 in Write your docs Articles Edit an article

Learn how to convert a URL redirect article back into a regular article.
Use author teams in content

Created On: 04/21/2026 in Security and permissions Author management Author teams
Create and administer author teams

Created On: 04/21/2026 in Security and permissions Author management Author teams
Author teams overview

Created On: 04/21/2026 in Security and permissions Author management Author teams

Learn what author teams are and how to use them to define which authors can edit which content.