New Articles

  1. Customize Text Tool (Jan. 18th)

    Learn all about our newest addition to the Tools menu: the Customize Text tool! Use it to customize some of the default placeholder text we use across your knowledge base for navigation and search.
  2. Customize Text tool

    The Customize Text tool will let you customize the default text strings we use at various places across your knowledge base, including breadcrumbs, search, and navigation.
  3. Intro to File References (Jan. 4th)

    Learn more about how File References work and how you might use them!
  4. Final 2022 bug fixes

    These fixes address bugs with creating duplicate authors, the New Articles List, and the Support theme subcategory display.
  5. File references

    File references are shown in the List View and shown in both File Library views once you select an individual file.
  6. File references now tracked!

    File references in articles, categories, snippets, and Style > Settings will be tracked moving forward. Contact our team to run a one-time reindex to track existing references!
  7. Change how many favorites are displayed

    Change the number of favorites displayed wherever the Favorites article list is displayed.
  8. How favorites work

    Learn how favorites work.
  9. New feature drop: ⭐ Article Favorites

    With this feature, each reader can favorite up to 10 articles by clicking a star next to the title, and you can choose where to display that list of favorites back to them.
  10. Change the favorites star icon

    Don't want to use the star? Here's how you can change your article favorites icon to something else!