Once you're using article ratings, there may be times when you want to be able to reset an article back to zero ratings. This might be: When you publish a new version, to ensure that all ratings apply only to the latest version. On a set schedule...
KnowledgeOwl search results will automatically display all tags assigned to a given article : Sample of Tags showing in Search Results
However, if you're using tags for custom filters in the Manage Articles interface, you might no...
Removing a tag from an article simply removes it from the article--it doesn't delete the tag from your knowledge base. If you'd like to delete a tag from your knowledge base completely, see Delete a tag . Our default Editor and Writer roles ha...
Creating a new tag is not always the same thing as adding a tag to an article. Our default Editor and Writer roles have permission to add existing tags to articles and to create new tags. If you're using a custom author role , that role must...