Popular Articles

  1. Display Settings

    Learn how to hide your article from various places in your knowledge base using the Display Settings.
  2. Tags

    Learn about tags and how to use them in KnowledgeOwl.
  3. Restrict content to logged in readers

    Use reader groups to display content to specific readers only. Learn how to use directly assigned reader groups and inherited reader groups.
  4. Restrict by IP address, shared passwords, reader logins, or a combination

    Learn more about what each Content authentication option does and how you might want to use it.
  5. Reuse, link, and recommend articles

  6. Delete a knowledge base

    To delete a knowledge base you no longer need: Select the owl in the top left of the navigation bar or selecting the knowledge base dropdown and select  Dashboard . Select the gear icon in the top right of the knowledge base you want to delete....
  7. Bypass contact form self-serve

    Use these steps to skip the contact form's initial search and self-serve prompts and take your readers straight to the final form to submit it.
  8. Synonyms

  9. Adjust image width for all images

    Learn how to change the default max-width of images from 100% to 70%.
  10. Create a reader group

    Learn how to create a reader group in Your Account > Readers.