Popular Articles

  1. Default 404 Error Page HTML

    This is the default HTML for Settings > Style > Custom HTML > 404 Error Page . You can use it for reference or copy/paste it in and resave to return to the original default state. <div class="documentation-article">...
  2. Pricing

    We try to keep our pricing as simple and transparent as possible. The price you pay is based on two things: Number of knowledge bases (sites) Number of authors (people who create and manage your content) All features are available for all cus...
  3. Salesforce SSO Instructions

  4. Widget Settings section

    Choose whether to open your widget using a "?" icon or from your own icon, link, or other method.
  5. Get started with a new knowledge base

    Follow these steps to get started creating a new knowledge base.
  6. Synonyms

  7. External URL Articles and Categories

    By popular request, we've added the ability to create categories and articles that link to external web pages. This can be very useful if you have a company web page, blog, or other external content that you want people to be able to get to fro...
  8. Search look and feel

  9. 30-day free trial

    You can start a 30-day free trial of any plan from our website .  The trial version of the software is exactly the same as the paid version, so you have full access to all features, functionality, and support. If you choose to upgrade to a pa...
  10. Why is a category not displaying to readers?

    Learn why a category or subcategory is not visible to readers in KnowledgeOwl.