Popular Articles

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    Learn why a category or subcategory is not visible to readers in KnowledgeOwl.
  2. Salesforce SSO Instructions

  3. Change the color of the homepage welcome text

    Learn how to change the color of the homepage welcome text.
  4. Widget Settings section

    Choose whether to open your widget using a "?" icon or from your own icon, link, or other method.
  5. Widget 2.0

    We're excited to announce the beta release of our new embeddable web widget: Widget 2.0 Embed your knowledge base in your company website, intranet, ticketing portal, or application. New Features, New Look Widget 2.0 has a new look and feel a...
  6. How do I contact support?

    Use our widget to email your questions, comments, or concerns to our support team.
  7. Open widget to specific tab

    Use the methods here to open the widget to a specific tab.
  8. Why aren't some of my shared content articles showing up in search?

    By default, KnowledgeOwl will hide child articles from search. Shared content articles and articles in synced categories are considered "child" articles if they're one of the shares or copies. To solve this issue, you can include child articles in ...
  9. Run a search reindex

    Learn how to run a search reindex in your knowledge base.
  10. Shared content articles

    Learn how synced content works.