Popular Articles

  1. How do reader groups work?

    You can use reader groups to display different content to different readers. Learn the high-level overview of how this feature works.
  2. July 19, 2017

    Feature Requests Automatically display new comments when automatically approved (no refresh required) Bug Fixes The image style (magic wand) option disappeared in the new editor. We brought it back. European date formats and published dates w...
  3. August 18, 2017

    Feature Requests Allow authors to log in using Google Allow readers to sign up and log in using a Google account Bug Fixes Last Updated date disappeared from search results. Blog style categories weren't properly linked in the table of conte...
  4. Determine your content hierarchy

    Getting your content layout right can be tricky; here are some tips from our own knowledge base reorganizations.
  5. Contact form submission email delivery issues

    Learn how to identify and resolve contact form submission email issues.
  6. Structure template (sample)

    This is a sample template for providing style and structure guidance. Refer to Create from template for information on creating articles using templates. You could create a template article with a setup similar to this sample, in order to provide ...
  7. HIPAA compliance

    Learn how to ensure your usage of KnowledgeOwl is HIPAA compliant.
  8. March 30, 2017

    Feature Requests Bulk add tags to articles in Manage Updated article links to generate relative links rather than populating the domain Bug Fixes Apostrophes and plus symbols in file names were breaking files being displayed in the legacy edi...
  9. March 15, 2017

    New Editor Updates (highlights) Upload images when pasting from Word Enhanced Word and Excel Paste plugin Feature Requests Internal article titles Bug Fixes Restricted article titles were displaying in the updated articles widget Font Aw...
  10. Deprecation of Modern & Legacy widget

    We will no longer be actively updating the Modern Slideout and Legacy widgets, but they will continue to work.