Popular Articles

  1. URL redirect categories + articles: file picker to easily redirect to KO files

    Last Updated: 05/29/2024 in Release notes
    For URL redirects on categories and articles, we've added a file picker to easily set up redirects to KO-stored files.

  2. How do I give access to my CAPRA self-assessment?

    Last Updated: 05/24/2025 in CAPRA
    Learn how to give reviewers access to your self-assessment, and what security options are available.

  3. New Settings > SSO, now with Custom SAML mapping rules!

    Last Updated: 05/29/2024 in Release notes
    SSO configuration is now in its own Settings menu, and you can create custom rules to handle mapping values from your IdP to KnowledgeOwl. Plus a few other tweaks we hope you'll like. :)

  4. November 9, 2018

    Last Updated: 05/29/2024 in Release notes
    Feature Requests Added the ability to include and require reader custom fields 1-5 on the reader signup form Bug Fixes Removed the silly placeholder text from the signup form

  5. Intro to file references

    Last Updated: 11/08/2023 in Video Library Wisdom Wednesday Archives
    Your browser does not support HTML5 video. ...

  6. Change the favorites star icon

    Last Updated: 03/27/2025 in Features Article favorites Set up favorites
    Don't want to use the star? Here's how you can change your article favorites icon to something else!

  7. API Keys: now with purpose (and editable)

    Last Updated: 05/29/2024 in Release notes
    We've added a text field so you can track the purpose/use of your API keys, and edit existing keys' permissions.

  8. Change the homepage welcome text

    Last Updated: 07/08/2025 in Look and feel Homepage look and feel
    Learn how to change the "Welcome to..." text on your knowledge base homepage.

  9. New topic display category option: Hide category description

    Last Updated: 05/29/2024 in Release notes
    You can now check a box in the category editor to hide a topic display category's description.

  10. New file label functionality & permissions

    Last Updated: 05/29/2024 in Release notes
    We've created a separate library for File Labels so that you can create, edit, delete, and merge file labels to better manage your File Library (and some new permissions to go with it).
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