Popular Articles

  1. December 3, 2018

    Last Updated: 05/29/2024 in Release notes
    Bug Fixes Using "/" characters in article and category titles were excluding them from HTML export zips. Maintenance Removed the "Advanced Image Editor" option for images from the modern article editor — Adobe discontinued support for Aviary ...

  2. Updates to Knowledge Base > Manage Articles

    Last Updated: 05/29/2024 in Release notes
    These updates add new Bulk Edit options for versions and excluding articles from search and navigation, plus fix several bugs with Manage and custom author roles.

  3. Intro to file references

    Last Updated: 11/08/2023 in Video Library Wisdom Wednesday Archives
    Your browser does not support HTML5 video. ...

  4. Contact Form reporting with no ticket info stored in KnowledgeOwl

    Last Updated: 05/29/2024 in Release notes
    Contact Form reporting now provides ticket date + submission info even if KO isn't storing details about the ticket submission.

  5. URL redirect categories + articles: file picker to easily redirect to KO files

    Last Updated: 05/29/2024 in Release notes
    For URL redirects on categories and articles, we've added a file picker to easily set up redirects to KO-stored files.

  6. Style the glossary snippet search results

    Last Updated: 02/04/2025 in Look and feel Glossary look and feel
    If you've enabled the option to display glossary snippets in your search results, see how you can style those search results.

  7. New Settings > SSO, now with Custom SAML mapping rules!

    Last Updated: 05/29/2024 in Release notes
    SSO configuration is now in its own Settings menu, and you can create custom rules to handle mapping values from your IdP to KnowledgeOwl. Plus a few other tweaks we hope you'll like. :)

  8. How do I give access to my CAPRA self-assessment?

    Last Updated: 05/24/2025 in CAPRA
    Learn how to give reviewers access to your self-assessment, and what security options are available.

  9. Font updates

    Last Updated: 05/29/2024 in Release notes
    We've shifted from using Google Fonts API to hosting fonts ourselves, added 7 new fonts, and updated our pre-built Font Pairs.

  10. Change the favorites star icon

    Last Updated: 03/27/2025 in Features Article favorites Set up favorites
    Don't want to use the star? Here's how you can change your article favorites icon to something else!
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