Popular Articles

  1. How do I give access to my CAPRA self-assessment?

    Learn how to give reviewers access to your self-assessment, and what security options are available.
  2. URL redirect categories + articles: file picker to easily redirect to KO files

    For URL redirects on categories and articles, we've added a file picker to easily set up redirects to KO-stored files.
  3. New Settings > SSO, now with Custom SAML mapping rules!

    SSO configuration is now in its own Settings menu, and you can create custom rules to handle mapping values from your IdP to KnowledgeOwl. Plus a few other tweaks we hope you'll like. :)
  4. Document your knowledge base's setup

    Once you've finished setting up and configuring your knowledge base, use this template to document those decisions.
  5. November 9, 2018

    Feature Requests Added the ability to include and require reader custom fields 1-5 on the reader signup form Bug Fixes Removed the silly placeholder text from the signup form
  6. API Keys: now with purpose (and editable)

    We've added a text field so you can track the purpose/use of your API keys, and edit existing keys' permissions.
  7. Intro to file references

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  8. New topic display category option: Hide category description

    You can now check a box in the category editor to hide a topic display category's description.
  9. Change the favorites star icon

    Don't want to use the star? Here's how you can change your article favorites icon to something else!
  10. Who can view, approve, and delete comments?

    The default Writer and Editor roles have the power to view, approve, and delete comments. With custom roles , you can get more detailed and allow a role to do one or more of the following: Create new comments Approve submitted comments Delet...