Popular Articles

  1. November 15, 2018

    Last Updated: 05/29/2024 in Release notes
    Feature Requests Fuzzy autosuggest Add search weights to autosuggest Disable autosuggest Use meta descriptions / default article blurbs instead of highlighted fragments Bug Fixes Fuzziness was being a too fuzzy in full-text search. Algorith...

  2. New KB widget: Reader's Recently Viewed Articles

    Last Updated: 05/29/2024 in Release notes
    Add the Recent Articles Widget so your readers have quick access to the five articles they've most recently viewed.

  3. More options for Link to Article creation

    Last Updated: 05/29/2024 in Release notes
    We've added fields for Link Title and Link Name so they match other hyperlinks, and we're automatically populating those with the article's name.

  4. How to set up a knowledge base with both private and public content

    Last Updated: 11/21/2023 in Video Library
    ...

  5. Updates to Knowledge Base > Manage Articles

    Last Updated: 05/29/2024 in Release notes
    These updates add new Bulk Edit options for versions and excluding articles from search and navigation, plus fix several bugs with Manage and custom author roles.

  6. Set up your account

    Last Updated: 03/04/2025 in Getting Started Guide Intro to KnowledgeOwl
    Learn what to expect when you sign up for a KnowledgeOwl trial account.

  7. Reactivating a webhook

    Last Updated: 05/29/2024 in Integrations, API, and webhooks Webhooks
    We automatically deactivate webhooks that are failing for 24 consecutive hours. Learn more about this deactivation and how you can reactivate a webhook.

  8. 💇Article Editor makeover: Righthand column edition

    Last Updated: 01/09/2025 in Release notes
    We've given the righthand column of the article editor a major facelift and reordering. Learn about all the changes here!

  9. Edit readers in bulk

    Last Updated: 05/29/2024 in Security and permissions Reader management Readers and reader filters
    You can bulk edit readers to activate or delete them, change reader group assignments, and knowledge base access.

  10. Style the letters at the top of the glossary

    Last Updated: 05/29/2024 in Look and feel Glossary look and feel
    Learn how to change the font color and style of the letter hyperlinks at the top of the Glossary page.
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