Popular Articles

  1. Important updates for our GDPR customers, Sept. 2020

    Learn about the changes we've made in response to the July 2020 CJEU decision invalidating Privacy Shield as a GDPR compliance mechanism.
  2. Add files to articles: Modern Editor

    Learn how to insert files to your articles in the Modern Editor.
  3. August 3, 2018

    Bug Fixes Hopeful fix for file caching issues
  4. Bug fix: Zendesk contactForm.submit webhooks

    We fixed an issue preventing the contactForm.submit API webhook from properly firing when Zendesk or Freshdesk contact form integrations were used.
  5. Brand New Look

    It's been quite a while since we've updated the look of the application. With spring in the air (for those of us in the upper hemisphere at least), the time felt right for a fresh new style. Don't worry! We've left the application functionality and...
  6. Manage Articles: Now with a Category Filter!

    We've added a category filter to the Manage Articles custom filters. Learn where it is and how to use it!
  7. Revision history comparison: now with more detail and raw HTML!

    We're proud to share a much more attractive and detailed article revision comparison display and updated documentation to go with it!
  8. Document your knowledge base's setup

    Once you've finished setting up and configuring your knowledge base, use this template to document those decisions.
  9. Run Advanced searches

  10.  Get the most from topic display categories (March 1)

    Review our March 1st recording to learn about recent and upcoming enhancements to topic display categories, as well as some tips & tricks for using these categories to their full extent!