Popular Articles

  1. August 3, 2018

    Bug Fixes Hopeful fix for file caching issues
  2. Bug fix: Zendesk contactForm.submit webhooks

    We fixed an issue preventing the contactForm.submit API webhook from properly firing when Zendesk or Freshdesk contact form integrations were used.
  3. Brand New Look

    It's been quite a while since we've updated the look of the application. With spring in the air (for those of us in the upper hemisphere at least), the time felt right for a fresh new style. Don't worry! We've left the application functionality and...
  4. Manage Articles: Now with a Category Filter!

    We've added a category filter to the Manage Articles custom filters. Learn where it is and how to use it!
  5. Integrate contact form with Zendesk

    Learn how to set up the Contact form to create tickets in Zendesk.
  6. Revision history comparison: now with more detail and raw HTML!

    We're proud to share a much more attractive and detailed article revision comparison display and updated documentation to go with it!
  7. December 3, 2018

    Bug Fixes Using "/" characters in article and category titles were excluding them from HTML export zips. Maintenance Removed the "Advanced Image Editor" option for images from the modern article editor — Adobe discontinued support for Aviary ...
  8. Updates to Knowledge Base > Manage Articles

    These updates add new Bulk Edit options for versions and excluding articles from search and navigation, plus fix several bugs with Manage and custom author roles.
  9. Document your knowledge base's setup

    Once you've finished setting up and configuring your knowledge base, use this template to document those decisions.
  10. Contact Form reporting with no ticket info stored in KnowledgeOwl

    Contact Form reporting now provides ticket date + submission info even if KO isn't storing details about the ticket submission.