Popular Articles

  1. New file label functionality & permissions

    We've created a separate library for File Labels so that you can create, edit, delete, and merge file labels to better manage your File Library (and some new permissions to go with it).
  2. File Library Organization (folders or tags)

    Customers would like the ability to better organize and find their files and images in the library. Some suggestions include: Library Folders Tagging for files and images
  3. Comments moderation overview

    All comments left on your knowledge base will go to Reporting > Comments . Unless you've checked the box to Auto Approve comments ( Settings > Comments ), all comments must be moderated. You can use the dropdown in the upper left to show comme...
  4. Zapier

    Integrate KnowledgeOwl with Zapier Zapier is an online automation tool that allows you to connect apps you use every day to automate tasks. By using Zapier with KnowledgeOwl, you can integrate with hundreds of apps in minutes, even apps that are no...
  5. Add a category or subcategory

    Learn how to create categories in KnowledgeOwl to organize your knowledge base articles.
  6. Related articles section

    See the Related Articles guide for more information on this feature.
  7. Important updates for our GDPR customers, Sept. 2020

    Learn about the changes we've made in response to the July 2020 CJEU decision invalidating Privacy Shield as a GDPR compliance mechanism.
  8. Login issues due to unsecured sites/non-SSL

    We've had reports from several customers of issues logging into their knowledge base. In most cases, this seems to crop up when folks are using Chrome, but we have seen it occasionally in other browsers. This might be you if: You're using Chrome ...
  9. Glossary feature enhancements

    We've added a setting so that searching "glossary" helps direct readers to your glossary page, and added in-line edit and delete options when you're editing the glossary directly.
  10. November 15, 2018

    Feature Requests Fuzzy autosuggest Add search weights to autosuggest Disable autosuggest Use meta descriptions / default article blurbs instead of highlighted fragments Bug Fixes Fuzziness was being a too fuzzy in full-text search. Algorith...