Popular Articles

  1. Change the homepage welcome text

    Learn how to change the "Welcome to..." text on your knowledge base homepage.
  2. Font updates

    We've shifted from using Google Fonts API to hosting fonts ourselves, added 7 new fonts, and updated our pre-built Font Pairs.
  3. Keyword search

    Enter a word or phrase to complete a keyword search.
  4. API Keys: now with purpose (and editable)

    We've added a text field so you can track the purpose/use of your API keys, and edit existing keys' permissions.
  5. New topic display category option: Hide category description

    You can now check a box in the category editor to hide a topic display category's description.
  6. Reactivate a webhook

    We automatically deactivate webhooks that are failing for 24 consecutive hours. Learn more about this deactivation and how you can reactivate a webhook.
  7. New file label functionality & permissions

    We've created a separate library for File Labels so that you can create, edit, delete, and merge file labels to better manage your File Library (and some new permissions to go with it).
  8. Who can view, approve, and delete comments?

    The default Writer and Editor roles have the power to view, approve, and delete comments. With custom roles , you can get more detailed and allow a role to do one or more of the following: Create new comments Approve submitted comments Delet...
  9. Edit and update files in articles

    Learn how to edit and updates files in articles.
  10. Set up your account

    Learn what to expect when you sign up for a KnowledgeOwl trial account.