Popular Articles

  1. Move articles between levels

    In Knowledge Base > Articles , in addition to reordering content inside the current level , you can also: Move articles and categories to the top category level Move articles and categories into other categories (note that some category t...
  2. Create a Knowledge Base Brief

    Use this Knowledge Base Brief template to help further define and articulate your vision for your knowledge base.
  3. June 5, 2019

    Feature Enhancements Deleting your search in the widget will now clear search results Added "Recommend On Pages" option to categories so that categories can be used as a suggested resource in the widget Bug Fixes In certain instance...
  4. Reorder articles

    Reorder categories or articles by rearranging their order in Knowledge Base > Articles .  Hover over the article or category you want to move. Click on the up and down arrow icon to the right of each category or article, and drag and d...
  5. Update your article actions merge code

    Update your Article Custom HTML template to use the new article-actions merge code template.
  6. 2 minute demo of KnowledgeOwl

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  7. New KB widget: Reader's Recently Viewed Articles

    Add the Recent Articles Widget so your readers have quick access to the five articles they've most recently viewed.
  8. Icon panels styles

    If you're using the icon panels subcategory display in your categories, you may want to style those icon panels differently. We use the same styles for the Icon Panels subcategory display as we do for the homepage category panel icons . The ...
  9. Delete a tag

    Learn how to delete tags from your knowledge base.
  10. November 12, 2018

    Bug Fixes Some contact forms weren't suggesting articles (no search results). Some in-app searches weren't showing restricted articles. Some authors couldn't see restricted content in the app. ...