Popular Articles

  1. New file label functionality & permissions

    We've created a separate library for File Labels so that you can create, edit, delete, and merge file labels to better manage your File Library (and some new permissions to go with it).
  2. Reactivate a webhook

    We automatically deactivate webhooks that are failing for 24 consecutive hours. Learn more about this deactivation and how you can reactivate a webhook.
  3. Change the homepage welcome text

    Learn how to change the "Welcome to..." text on your knowledge base homepage.
  4. November 28, 2018

    Feature Requests Import content using multiple languages from Zendesk (contact support for more information) Bug Fixes Article Review time unit length was not letting you choose "years" Reader emails with apostrophes in them were not allowing...
  5. Feature Update: Searches with no Results Report adds reader groups and refined categories

    The Searches with no Results report will now track if the searcher is a member of any reader groups or if they have refined their search to specific categories only.
  6. Set up your account

    Learn what to expect when you sign up for a KnowledgeOwl trial account.
  7. Font updates

    We've shifted from using Google Fonts API to hosting fonts ourselves, added 7 new fonts, and updated our pre-built Font Pairs.
  8. February 5, 2020

    The team's been moving right along trying to make a number of small fixes and improvements in February. (It's a short month, so we're trying to be sure we make the most of it.) Here are a few more goodies we released last night: Feature Requests ...
  9. Glossary feature enhancements

    We've added a setting so that searching "glossary" helps direct readers to your glossary page, and added in-line edit and delete options when you're editing the glossary directly.
  10. Edit readers in bulk

    You can bulk edit readers to activate or delete them, change reader group assignments, and knowledge base access.