Popular Articles

  1. September 2023

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  2. In-app version review process, custom content categories

    Learn how to mark custom content category versions as ready for review.
  3. Search Settings consolidation

    We've moved all search-related settings into Settings > Search and updated the wording to be clearer.
  4. World 😁 Smile 😁 Day bug fixes

    These fixes address bugs with the Broken Links Report, SSO attribute mappings, shared content category creation and URL redirect articles opened from the table of contents.
  5. Required reading reporting overview

    Access the Required Reading report in Reporting > Required reading.
  6. Customize Text: New custom role permission

    We've added the Customize Text tool into the options for custom author roles. If you're using custom roles, we encourage you to review them to be sure your authors have appropriate permissions!
  7. World Elder Abuse Awareness Day Bug Fixes

    These fixes address bugs with knowledge base performance, shared/synced articles and categories, article editor copy/paste, Manage Articles filters, and the UI wording for editing synonyms.
  8. Reading the Required Reading Report

    Learn what information the Required Reading report includes.
  9. 🧭Left navigation updates for everyone

    We overhauled our left navigation for ease of use and better grouping. Let us know what you think!
  10. 13 May 2021 feature enhancements and bug fixes

    Feature enhancements affect the category controls in the editor screens and SSO ID matching; bug fixes address issues with table of contents category displays and snippet API call variable caching.