Popular Articles

  1. Widget 2.0 openArticle() & openCategory() bug fix

    Widget 2.0 openArticle() & openCategory() sometimes displayed incorrect breadcrumbs. They show the right ones now. :)
  2. PDF content index updates

    We now support PDF content indexing in search for Secure File Library and fixed a bug where PDFs longer than 100 pages weren't being indexed when they should be.
  3. Recent outages at KnowledgeOwl

    We've had some questions about our recent outages. Here, we address those in a bit more detail.
  4. Get the most out of topic display categories

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  5. Article editor now has a floating footer save button

    We've added a floating footer to the article editor so you can always get to the Save, Preview, and Back buttons easily.
  6. Reporting feature overview

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  7. Reader email delivery issues

    Learn how to identify and resolve reader email address delivery issues.
  8. 🏠 Nat'l Work From Home Day bugfixes

    These fixes address bugs with the article editor and Manage bulk edit.
  9. More Let's Encrypt ssl cert tweaks

    We now have more detailed error messaging and documentation for using Let's Encrypt SSL certs, and the cert checker also verifies CAA rules that may prevent LE from working.
  10. Bug fix for default categories with inline article display

    For default categories with Content List subcategory display and inline article display, URL redirect articles' new tab/same tab opening behavior is now respected.