01/17/2023Kate Mueller
Our first major new feature of 2023 (and our first formalized beta feedback process): the Customize Text Tool! Customize some of the default text strings displayed in your live knowledge base.
12/29/2022Kate Mueller
These fixes address bugs with creating duplicate authors, the New Articles List, and the Support theme subcategory display.
12/28/2022Kate Mueller
File references in articles, categories, snippets, and Style > Settings will be tracked moving forward. Contact our team to run a one-time reindex to track existing references!
12/23/2022Kate Mueller
With this feature, each reader can favorite up to 10 articles by clicking a star next to the title, and you can choose where to display that list of favorites back to them.
12/06/2022Kate Mueller
These fixes address bugs with Search glossary snippets, Manage Articles, Published Articles with 0 Views Report, Version Edit in App, Contact Form email addresses, and locked reader accounts.
11/30/2022Kate Mueller
See how you can use the icon-actions merge code to tidy up your Article HTML template.
11/30/2022Kate Mueller
We're excited to announce a new homepage layout that displays category icons, a new category icon picker, and a new starting theme for new-from-scratch knowledge bases.
11/30/2022Kate Mueller
We've upgraded app.knowledgeowl.com and all customer knowledge bases to use Font Awesome 6. The world is your icon.
11/28/2022Kate Mueller
We've fixed a bug that was preventing subscription notification emails from going out to SSO readers logging in to multiple knowledge bases.
11/07/2022Kate Mueller
We've removed the email address format enforcement when editing SSO readers.
11/07/2022Kate Mueller
Broken Links Report now has an explicit custom author role permission and gets three new columns: Link Type, Author, and Last Modified Author.
10/27/2022Kate Mueller
Deleting tags from articles and deleting reader groups from authors was causing some issues when multiple tags/groups were assigned.
10/19/2022Kate Mueller
We had an issue with subscription notification emails scheduled to go out at 9am EDT and 10am EDT; that issue was resolved and subscriptions resumed proper generation on 19 October.
10/17/2022Kate Mueller
We've updated how the contextual help widget caches key resources to try to keep it performing well. You may see slight delays with updating some widget settings.
10/07/2022Kate Mueller
These fixes address bugs with the Broken Links Report, SSO attribute mappings, shared content category creation and URL redirect articles opened from the table of contents.
09/28/2022Kate Mueller
These fixes address bugs with private domain reCAPTCHA, inherited restrictions, default login pages, and the Zendesk import.
09/27/2022Kate Mueller
Our 2021 customer favorite survey feature is here: Broken Links Report! We were so excited we also created a new Tools menu. ;)
09/07/2022Kate Mueller
We've added a more detailed progress bar and confirmation message to the readers import process.
09/01/2022Kate Mueller
Widget 2.0 now has an option to avoid recommending articles which only have learned bias.
08/29/2022Kate Mueller
We've added webhooks for the New and Updated article callouts, letting you mimic the subscription notification behavior in your webhooks!