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Publishing status

Last Updated: 02/19/2025 in Write your docs Articles Article settings

Learn what each of the publishing statuses means and does.
SEO guide

Last Updated: 02/19/2025 in Features

Search Engine Optimization (SEO) is a way of enhancing the findability of your knowledge base content for your users and giving others the opportunity to discover your knowledge base.
Public Sitemaps and SEO

Last Updated: 02/19/2025 in Features SEO guide

Learn how your public knowledge base is optimized for search engines--and how to prevent them from indexing your knowledge base.
Set your knowledge base time zone, date, and language

Last Updated: 02/19/2025 in Look and feel Overall look and feel Style your overall theme

Learn how to set the timezone and date/time setting your knowledge base uses.
Generate your sitemap

Last Updated: 02/19/2025 in Features SEO guide

Use a sitemap to tell Google to crawl your website. It’s essentially an XML file representing the structure of your website's content.
Display categories open by default

Last Updated: 02/19/2025 in Look and feel Table of contents & organization

Change the default table of contents display setting for categories from closed to open in Customize > Website.
Duplicate content

Last Updated: 02/19/2025 in Features SEO guide

Duplicate knowledge base content is bad for SEO, because it will reduce traffic to both pages if the search engine doesn’t know which one to index.
Turn off automatically suggested Related Articles

Last Updated: 02/19/2025 in Features Related Articles Set up Related Articles

Related Articles too noisy? Turn off automatic Related Article suggestions so only your manually assigned related articles show up.
Set the subscription notification schedule and email subject

Last Updated: 02/19/2025 in Features Subscriptions Configure subscriptions

Learn how to set your subscription notification emails frequency/schedule and customize the email subject line.
Automatically redirect when you update an article's URL

Last Updated: 02/19/2025 in Write your docs Articles Article settings

With this setting enabled, if you edit an article or category to change its permalink, when you Save your changes, you'll be prompted to add the permalink you just removed as an Old Link.