Updated Articles

1. Referrer Updated

   Last Updated: 01/27/2026 in Reporting and analytics Owl Analytics Owl Analytics key concepts
   Learn how Owl Analytics defines the phrase "referrer".

2. Transitions report Updated

   Last Updated: 01/27/2026 in Reporting and analytics Owl Analytics Use Owl Analytics reports Behavior reports
   The Transitions report provides details about how visitors got to a page and what they did after viewing it. Open it from a specific page within one of the Behaviors reports.

3. Create expanding/collapsing sections in an article

   Last Updated: 02/23/2026 in Look and feel Article look and feel
   Learn how to use scripts to create accordion expanding/collapsing sections of content in your articles.

4. AI chatbot reporting

   Last Updated: 02/19/2026 in Reporting and analytics

5. Owl Intelligence credits

   Last Updated: 02/19/2026 in Reporting and analytics AI chatbot reporting
   View your used and remaining Owl Intelligence credits in your AI chatbot reporting.

6. Import content

   Last Updated: 02/17/2026 in Write your docs

7. Import from Freshdesk

   Last Updated: 02/17/2026 in Write your docs Import content
   Learn how to directly import your Freshdesk knowledge base into KnowledgeOwl. You'll need to know your Freshdesk subdomain and have a Freshdesk API token.

8. Import from Zendesk

   Last Updated: 02/17/2026 in Write your docs Import content
   Learn how to directly import a Zendesk knowledge base into KnowledgeOwl. You'll need to know your subdomain, have valid user credentials, and have a Zendesk API token.

9. Import from Confluence

   Last Updated: 02/17/2026 in Write your docs Import content
   Learn how to import your Confluence space to a KnowledgeOwl knowledge base.

10. Import from Word

    Last Updated: 02/17/2026 in Write your docs Import content
    Import one or more Word documents as articles in your knowledge base.

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