Updated Articles

1. Customize default text

   Last Updated: 12/04/2025 in Look and feel
   Use Customize > Default text to customize the default text strings we use at various places across your knowledge base to truly make your knowledge base your own.

2. AI security and privacy at KnowledgeOwl New

   Last Updated: 12/04/2025 in Security and permissions Security, privacy, and compliance
   KnowledgeOwl offers several AI-powered features designed to enhance your authoring and reader experiences while keeping your data private and secure. This page outlines how our AI features work, what data is used, and how we protect your informat...

3. AI chatbot feature overview

   Last Updated: 12/04/2025 in Features AI chatbot
   Learn how our AI chatbot works.

4. How do I stay up-to-date on KnowledgeOwl?

   Last Updated: 12/04/2025 in Account and billing Company and product information
   Stay informed by joining one of our email lists or subscribing to our status page, release notes, or categories of documentation here in the Support Knowledge Base.

5. Disable video downloads New

   Last Updated: 12/02/2025 in Write your docs Files and images Add videos to articles
   Don't want people downloading your videos? Use this script to disable the Download option and prevent right-click Save video as.

6. Create an article table of contents (TOC) from headers

   Last Updated: 12/02/2025 in Look and feel Article look and feel
   Learn how to use a script to automatically generate an article table of contents based on headers.

7. Reporting Dashboard

   Last Updated: 12/02/2025 in Reporting and analytics

8. Popular Articles report

   Last Updated: 12/02/2025 in Reporting and analytics Reporting Dashboard
   Whenever a reader views pages in your knowledge base, KnowledgeOwl tracks those views. The Popular Articles report displays all your articles and categories based on number of views and quality views. This can help you determine which article...

9. Published Articles with 0 Views

   Last Updated: 12/02/2025 in Reporting and analytics Reporting Dashboard
   The Published Articles with 0 Views report alerts you to content that is not getting hits. While it might mean the content is not useful to your readers, it could also mean that it is not getting found for some reason. These are articles you might w...

10. Custom attribute map rules

    Last Updated: 11/26/2025 in Security and permissions Single Sign-On (SSO) SAML SSO instructions
    Learn which Custom attribute map rules are available for SAML SSO and how to use them.

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