You can use a single article in multiple categories and across knowledge bases. The content (body) of the article as well as all versions stay in sync across all shared articles. Each article can have its own title, restrictions, and callouts. These...
Sample Searches with no Results report Each time a reader searches and gets no results found, that search is logged in the Searches with no Results report. The information we capture and display includes: Search Phrase : The exact phrase...
Sample Published Articles with 0 Views report
The Published Articles with 0 Views report alerts you to content that is not getting hits. While it might mean the content is not useful to your readers, it could also mean that it is not getti...
Sample Popular Articles report
The Popular Articles report displays all your articles and categories based on number of views and quality views. This can help you determine which articles or categories are getting the most attention from y...
Note: You must have the Ratings feature enabled and the ratings template added to your knowledge base for this report to work. Sample Article Ratings report
The Article Ratings report displays all articles and categories that have rec...
Every article has its Full Article Title, which is what displays at the top of your article. There is also an optional short title, which is used in the table of contents.