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Articles Viewed from Remote Pages

Last Updated: 05/29/2024 in Reporting Widget reporting

This section displays the Page Paths of all pages where someone opened the widget and/or where recommended articles have been configured. You can then use the Recommended Article Weights link next to each URL to update the order. ...
List of Sub-processors

Last Updated: 08/27/2024 in Security and permissions Security, privacy, and compliance

Below is a list of sub-processors we work with. Subscribe using the link above to receive updates. Sub-processor Purpose Start Date Location Amazon Web Services (AWS) Cloud infrastructure hosting June 1, 2015 United States of A...
Comments reporting

Last Updated: 07/01/2025 in Reporting
Fix email article for articles with apostrophes

Last Updated: 05/29/2024 in Look and feel Article look and feel

Customers using our older themes can update their Article HTML template to better support emailing articles with apostrophes in the title.
Change your billing email address

Last Updated: 04/23/2025 in Account and billing Payments & subscriptions

Update the email address your payment receipts go to in Account > Billing.
Widget 2.0 JWT authentication

Last Updated: 05/29/2024 in Features Contextual Help Widget (2.0) Widget authentication

Learn how to set up JWT authentication for your widget.
Cancel your account

Last Updated: 04/23/2025 in Account and billing Payments & subscriptions

Learn how to cancel your account.
Fix error for site owner on Contact Form

Last Updated: 02/19/2025 in Features Contact Form Advanced setup

Follow these instructions to remove the error for site owner: invalid domain for site key from your contact form.
Custom image captions

Last Updated: 05/29/2024 in Write your docs Files and images Add images to articles

How to create and format image captions
Add and remove author seats

Last Updated: 04/17/2025 in Account and billing

You can add and remove author seats to your account at any time. KnowledgeOwl charges you per author seat, regardless of how many knowledge bases each author can access. Adding or removing author seats varies slightly depending on whether you pay in-app with a credit card or you pay via invoice.