Popular Articles | Page 20 | KnowledgeOwl Support

Change your billing email address

Last Updated: 04/23/2025 in Account and billing Payments & subscriptions

Update the email address your payment receipts go to in Account > Billing.
Fix email article for articles with apostrophes

Last Updated: 05/29/2024 in Look and feel Article look and feel

Customers using our older themes can update their Article HTML template to better support emailing articles with apostrophes in the title.
Widget 2.0 JWT authentication

Last Updated: 05/29/2024 in Features Contextual Help Widget (2.0) Widget authentication

Learn how to set up JWT authentication for your widget.
Cancel your account

Last Updated: 04/23/2025 in Account and billing Payments & subscriptions

Learn how to cancel your account.
Versions overview

Last Updated: 04/02/2025 in Write your docs Articles Versioning and history Versions
Fix error for site owner on Contact Form

Last Updated: 02/19/2025 in Features Contact Form Advanced setup

Follow these instructions to remove the error for site owner: invalid domain for site key from your contact form.
Custom image captions

Last Updated: 05/29/2024 in Write your docs Files and images Add images to articles

How to create and format image captions
New Widget & Contact Form Enhancements!

Last Updated: 05/29/2024 in Release notes

Happy holidays everyone! In this latest release we have added the following: New responsive widget type Ability to allow end-users to choose which email address a ticket should go to Ability to opt out of KnowledgeOwl storing ticket information ...
Display categories open by default

Last Updated: 02/19/2025 in Look and feel Table of contents & organization

Change the default table of contents display setting for categories from closed to open in Customize > Website.
Add contact us link to table of contents

Last Updated: 05/29/2024 in Look and feel Table of contents & organization

Use one of our scripts to add a link to the top or bottom of your table of contents.