Below is a list of sub-processors we work with. Subscribe using the link above to receive updates.
| Sub-processor | Purpose | Start Date | Location |
|---|---|---|---|
| Amazon Web Services (AWS) | Cloud infrastructure hosting | June 1, 2015 | United States of America |
| Stripe | Online payment processing | June 1, 2015 | United States of America
Ireland |
| Alchemer
(Formerly SurveyGizmo) |
Customer surveys (e.g. annual survey) | June 1, 2015 | United States of America |
| Help Scout | Help desk software | June 1, 2015 | United States of America |
| Fullstory | User session recordings and analytics | June 1, 2015 | United States of America |
| G Suite | Business apps for email, calendar, collaboration, file sharing/storage, website and user analytics, and productivity. | June 1, 2015 | United States of America |
| QuickBooks Online | Invoicing | June 1, 2015 | United States of America |
| Slack | Team collaboration and communication | June 1, 2015 | United States of America |
| Mailchimp | Email campaigns | June 1, 2015 | United States of America |
| Statuspage | Status and incident communication | April 30, 2018 | United States of America |
| Asana | Internal task and project management | October 23, 2018 | United States of America |
| CookieYes | Browser cookie compliance | May 15, 2026 | United Kingdom |
| Mailgun | Transactional emails | November 1, 2018 | United States of America |
| Zapier | Workflow automation and app integrations | December 10, 2019 | United States of America |
| Calendly | Online scheduling | July 25, 2022 | United States of America |
| Stunning | Subscription notifications | July 25, 2022 | United States of America |
| FastSpring | Merchant of record for KnowledgeOwl subscription and invoice payments | July 10, 2024 | United States of America |
| Framer B.V. | Website and form hosting | February 11, 2026 | Netherlands |
| Anthropic PBC | AI-assisted internal data analysis and operations | March 26, 2026 | United States of America |
| Tally | Web forms | May 29, 2026 | Belgium |
| GitHub | Source code hosting and version control for internal development projects | June 5, 2026 | United States of America |
Change History
June 16, 2026
- Added Asana
- During a recent review of our sub-processor list, we noticed that due to the limited nature of data processing, Asana had not been included during the original creation of the sub-processor list. This change corrects this original oversight.
- Added GitHub
- While we have used GitHub for source code hosting since 2018, it did not begin processing limited personal data on our behalf until the creation of an internal tooling repository on June 5, 2026. The start date reflects when this data processing began.
May 29, 2026
- Added Tally
May 15, 2026
- Removed Cookiebot
- Added CookieYes
March 26, 2026
- Added Anthropic PBC
March 5, 2026
- Removed PandaDoc and PostHog
February 24, 2026
- Added Framer B.V.
- During a recent review of our sub-processor list, we noticed that Framer had not been added when we switched our website contact form from Alchemer to Framer. This change corrects that oversight.
February 16, 2026
- Added Zapier
- During a recent review of our sub-processor list, we noticed that due to the limited nature of data processing, Zapier had not been included during the original creation of the sub-processor list. This change corrects this original oversight.
October 2, 2025
- Removed Bento
August 27, 2024
- Removed HubSpot
July 10, 2024
- Added FastSpring as merchant of record for subscription and invoice payments
- Removed ProfitWell
July 5, 2024
- Removed FirstOfficer and Plausible
July 3, 2024
- Added Bento for email and marketing automation
August 31, 2023
- Added HubSpot for CRM
July 26, 2023
- Added PostHog for product usage analytics
July 22, 2023
- Removed Chameleon
June 29th, 2023
- Added Chameleon
March 17th, 2023
- Added Plausible and Cookiebot
- While customer data is not sent to either Plausible or Cookiebot for processing, use of KnowledgeOwl can initiate connections to sites owned by these organizations. This means that the IP you are connecting from is disclosed to these sites.
October 7th, 2022
- Beginning of change tracking
- Added Alchemer
- Alchemer (SurvyGizmo) does not act as a sub-processor to any customer data during normal application use and only receives limited customer information when a survey response is recorded (e.g. during the annual customer satisfaction survey). During a recent review of our sub-processor list, we noticed that due to the limited nature of data processing, Alchemer had not been included during the original creation of the sub-processor list. This change corrects this original oversight.